# Withdrawal using Visa card refusing after using a new one

**URL:** <https://community.deriv.com/t/withdrawal-using-visa-card-refusing-after-using-a-new-one/34910>\
**Category:** Payments & Transactions\
**Created:** [August 15, 2022, 8:25am UTC](https://community.deriv.com/t/withdrawal-using-visa-card-refusing-after-using-a-new-one/34910 "2022-08-15T08:25:52Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![buxerry-acmites-2](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/buxerry-acmites-2/32/3171_2.png) [@buxerry-acmites-2](https://community.deriv.com/u/buxerry-acmites-2)\
**Post date:** [August 15, 2022, 8:25am UTC](https://community.deriv.com/t/withdrawal-using-visa-card-refusing-after-using-a-new-one/34910/1 "2022-08-15T08:25:52Z")

</div>

my visa card was damaged so i made a new one but now its not showing me a withdrawal method where I can add my new visa card.

---

<div class="post-metadata">

**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [August 15, 2022, 10:32am UTC](https://community.deriv.com/t/withdrawal-using-visa-card-refusing-after-using-a-new-one/34910/2 "2022-08-15T10:32:42Z")

</div>

Dear [buxerry-acmites-2](https://community.deriv.com/u/buxerry-acmites-2), we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)

> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com)**
>
> Trading platforms designed with you in mind.

[Contact Us | Online Trading | Deriv.com](https://deriv.com/contact_us/)

Have any query or need assistance, check out the details to call our international help desk and our email ID. Feel free to contact us anytime!