# Withdrawal /verification issues **URL:** \ **Category:** General Discussion\ **Created:** [April 15, 2024, 4:05pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615 "2024-04-15T16:05:01Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![antaeus-adossee-2](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@antaeus-adossee-2](https://community.deriv.com/u/antaeus-adossee-2)\ **Post date:** [April 15, 2024, 4:05pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/1 "2024-04-15T16:05:01Z")
I did register my deriv account while residing in my country and later moved to a country that is not listed. I am unable to provide the required verification documents as I no longer pay bills or bank back home. I have funds in my account and would appreciate your assistance in withdrawal of the same. What do I need to do? Customer service, live chat has not been helpful. Does closing the account help? ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 15, 2024, 7:13pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/2 "2024-04-15T19:13:26Z")
Hello @antaeus-adossee-2, we’re truly sorry for the inconvenience. To make things right, our team will reach out to you shortly via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![antaeus-adossee-2](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@antaeus-adossee-2](https://community.deriv.com/u/antaeus-adossee-2)\ **Post date:** [April 16, 2024, 6:23pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/3 "2024-04-16T18:23:21Z")
Hello, please note that I have uploaded the document ( proof of my current address) as requested before via email but customer service or live chat are in no position to help enable the withdrawal of funds. They asked me to post here. Please advise ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 17, 2024, 4:43am UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/4 "2024-04-17T04:43:28Z")
Hello @antaeus-adossee-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![antaeus-adossee-2](https://avatars.discourse-cdn.com/v4/letter/a/779978/32.png) [@antaeus-adossee-2](https://community.deriv.com/u/antaeus-adossee-2)\ **Post date:** [April 18, 2024, 12:00am UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/5 "2024-04-18T00:00:57Z")
Thank you Team. Issue resolved ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 18, 2024, 3:56pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/6 "2024-04-18T15:56:46Z")
Hi @antaeus-adossee-2, we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to see that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![apoikia-airboat-2](https://avatars.discourse-cdn.com/v4/letter/a/f17d59/32.png) [@apoikia-airboat-2](https://community.deriv.com/u/apoikia-airboat-2)\ **Post date:** [April 22, 2024, 2:00pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/7 "2024-04-22T14:00:49Z")
Hi I withdrew usdt a week ago but It hasn’t seen I connected support team 6 7 times they told me just wait how many days should I wait is there anyone slov my problem ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [April 22, 2024, 2:55pm UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/8 "2024-04-22T14:55:15Z")
Hello @apoikia-airboat-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you! > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![chorogi-airpack-2](https://avatars.discourse-cdn.com/v4/letter/c/aeb1de/32.png) [@chorogi-airpack-2](https://community.deriv.com/u/chorogi-airpack-2)\ **Post date:** [May 11, 2024, 10:49am UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/9 "2024-05-11T10:49:25Z")
I still don’t understand why deriv broker keep reminding me of tax identification number this doesn’t really exist in Nigeria I don’t know what you’re talking about I have verified my account with the necessary documents required of me why are you guys still bothering me with tax identification number or closing the account will be my next action if this keeps pumping up ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 19, 2024, 8:05am UTC](https://community.deriv.com/t/withdrawal-verification-issues/86615/10 "2024-05-19T08:05:45Z")
Hi @chorogi-airpack-2 . Thank you for joining our community! In regards to your inquiry, kindly refer to the article below for more information: > [@Tax Identification Number for MT5 Account creation (BVI, Vanuatu and Labuan)](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753): > > Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find Tax Identification Number? You may find this information on a government-issued letter of income tax. In some countries, the tax identification number can be found in official identification documents such as passports or driver’s licenses. If you don’t have a tax identification… Should you require further assistance, please do not hesitate to reach out to us via Live Chat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Help Centre | Frequently Asked Questions | Deriv](https://deriv.com/help-centre)** > > Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.