# Withdrawal via payment agent **URL:** \ **Category:** Payments & Transactions\ **Created:** [December 20, 2022, 6:36pm UTC](https://community.deriv.com/t/withdrawal-via-payment-agent/41771 "2022-12-20T18:36:29Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![brankie-aeraria-2](https://avatars.discourse-cdn.com/v4/letter/b/5fc32e/32.png) [@brankie-aeraria-2](https://community.deriv.com/u/brankie-aeraria-2)\ **Post date:** [December 20, 2022, 6:36pm UTC](https://community.deriv.com/t/withdrawal-via-payment-agent/41771/1 "2022-12-20T18:36:29Z")
I want to withdraw my money via payment agents but my initial deposit was through P2P so i deposit extra through payment agent but i still can’t withdraw it i keep getting this message It seems you’ve not taken full advantage of our trading facilities with the deposit you’ve made. Before we can enable you to make a withdrawal via a payment agent, we need you to contact us by live chat to explain why you wish to withdraw funds… ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [December 21, 2022, 5:41am UTC](https://community.deriv.com/t/withdrawal-via-payment-agent/41771/2 "2022-12-21T05:41:27Z")
Hi @brankie-aeraria-2 thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Regards, ### [Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/?_ga=2.43691045.1267586640.1671601025-535439446.1657619680) Trading platforms are designed with you in mind.