Withdrawals Disabled

My account has been showing that withdrawls have been disabled and that i check my email for more details yet have not seen any details. Have also verified my self using bank statement and no rrsponse has been given yet. My ID has been verified but still i can’t even transfer the money to my Metatrade account, please help.

We have responded to you to your registered email address on your account status. Please check your email for further information.

Thank you.

I requested for a withdrawal and I received a notification on my account that my withdrawal is disabled and that more details are sent to my mail. However, I didn’t receive any mail. Moreso, my account is verified both address and identity and I don’t have any withdrawal restrictions. Please help