# Withdrawals have been disabled on your account

**URL:** https://community.deriv.com/t/withdrawals-have-been-disabled-on-your-account/7639
**Category:** Payments & Transactions
**Created:** [April 18, 2021, 5:02am UTC](https://community.deriv.com/t/withdrawals-have-been-disabled-on-your-account/7639 "2021-04-18T05:02:54Z")
**Posts on this page:** 3
**Page:** 1

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### Author: ![broader-abvolts-2](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@broader-abvolts-2](https://community.deriv.com/u/broader-abvolts-2)
#### Post date: [April 18, 2021, 5:02am UTC](https://community.deriv.com/t/withdrawals-have-been-disabled-on-your-account/7639/1 "2021-04-18T05:02:54Z")

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I cannot transfer money to my Metatrader. I can trade and i can withdraw money from metatrader. The exact message is: Withdrawals have been disabled on your account. Please check your email for more details. I have no such email guiding how to solve this, please help, thanks

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### Author: ![casquet-acetars-2](https://avatars.discourse-cdn.com/v4/letter/c/71c47a/32.png) [@casquet-acetars-2](https://community.deriv.com/u/casquet-acetars-2)
#### Post date: [April 21, 2021, 8:00pm UTC](https://community.deriv.com/t/withdrawals-have-been-disabled-on-your-account/7639/2 "2021-04-21T20:00:53Z")

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BTC has been disabled in my deriv account. What can I do to have my Money?

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### Author: ![bunging-acrobat-2](https://avatars.discourse-cdn.com/v4/letter/b/dc4da7/32.png) [@bunging-acrobat-2](https://community.deriv.com/u/bunging-acrobat-2)
#### Post date: [October 11, 2021, 12:24pm UTC](https://community.deriv.com/t/withdrawals-have-been-disabled-on-your-account/7639/3 "2021-10-11T12:24:36Z")

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Bom dia, minhas retiradas estão desabilitadas.  
Como resolver esse problema?  
Não recebi nenhum email dizendo como resolver.  
Pode me ajudar?