# Wrong payout

**URL:** <https://community.deriv.com/t/wrong-payout/36628>\
**Category:** SmartTrader\
**Created:** [September 19, 2022, 5:48pm UTC](https://community.deriv.com/t/wrong-payout/36628 "2022-09-19T17:48:31Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![catydid-advects-2](https://avatars.discourse-cdn.com/v4/letter/c/9d8465/32.png) [@catydid-advects-2](https://community.deriv.com/u/catydid-advects-2)\
**Post date:** [September 19, 2022, 5:48pm UTC](https://community.deriv.com/t/wrong-payout/36628/1 "2022-09-19T17:48:31Z")

</div>

Hello everyone,

I opened a position with a payout of 38$ however only 1.54$ profit was added to my account after the result came out as a success. I took a screenshot on the trading panel thay shows your last operation:

 ![Screenshot_20220919-120123_Chrome](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/a/a2cc8ea98d0b9454fd5a52c29e04fd7a9b971fff.jpeg)

And went to check the profit table after, now it said that the payout was set for 3 dollars but this was never the trade that I inserted!!!

I have sent an email to both payments and support and I am awaiting for an answer. I am worried this were to be an ocurrence that remains without a solution as it could very well happen again in the future with a high risk position. Is there any help I can be provided with?

Thanks,

Regards,

---

<div class="post-metadata">

**Author:** ![Sakina\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sakina_derivadmin/32/5512_2.png) [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\
**Post date:** [September 20, 2022, 7:39am UTC](https://community.deriv.com/t/wrong-payout/36628/2 "2022-09-20T07:39:30Z")

</div>

Dear Catydid, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.  
[Contact Us | Online Trading |](https://deriv.com/contact_us/)[Deriv.com](http://deriv.com/)[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/)  
Regards,  
[Deriv.com](http://deriv.com/)