# Zingpay Customer Redirected Error **URL:** \ **Category:** Payments & Transactions\ **Created:** [February 15, 2022, 7:05am UTC](https://community.deriv.com/t/zingpay-customer-redirected-error/26856 "2022-02-15T07:05:01Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [February 15, 2022, 7:05am UTC](https://community.deriv.com/t/zingpay-customer-redirected-error/26856/1 "2022-02-15T07:05:01Z")
Dear members of the Deriv Community, **We would like to share a step-by-step on how to solve the Zingpay Customer Redirected Error** Your deposit is unsuccessful as you might enter an invalid login credential or browser issue. 1. Please go to the Cashier page and click on the Deposit and kindly make sure your account is age verified before you proceed to deposit using ZingPay as it is the requirement to use that payment method. ![Cashier](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/a/a25981772b1d0d3a390b8300deb51a916385ea9c.png) 1. Once you clicked on the Zingpay method, please enter the amount that you would like to deposit. ![step 2](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/2/29ecc3e305f4361471a29fda8aa3b2e6576c4ad5.png) 1. Then, you may select your preferred Bank. ![step 3](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/1/11c9f7187e4d73c05ba4cfeb5367c93d88681503.png) 1. Then you may enter your login credential as per request. ![step 4](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/6/60b27f9fa691dcbefad85c7ddeefbe8676c44c76.png) 1. If you received an error message in the image below, please make sure that you are using the valid login credential and the updated version of the Google Chrome browser or you can use the incognito mode. ![Image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/5/52a7ea7398ce8c8559119dff879b2b1fa3a0ca23.png) ![image2](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/7/7357dde4141ad25a61abb47bffdd2006703c291e.png) We hope this helps. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [February 16, 2022, 6:48am UTC](https://community.deriv.com/t/zingpay-customer-redirected-error/26856/2 "2022-02-16T06:48:04Z")
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**Author:** ![cingula-adeuism-2](https://avatars.discourse-cdn.com/v4/letter/c/e68b1a/32.png) [@cingula-adeuism-2](https://community.deriv.com/u/cingula-adeuism-2)\ **Post date:** [May 4, 2022, 5:46am UTC](https://community.deriv.com/t/zingpay-customer-redirected-error/26856/3 "2022-05-04T05:46:58Z")
What do you do when your Deriv account is not credited yet the amount is deducted in your bank account? I deposited using Zingpay ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [May 5, 2022, 9:50am UTC](https://community.deriv.com/t/zingpay-customer-redirected-error/26856/4 "2022-05-05T09:50:57Z")
Hi @cingula-adeuism-2, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible. ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [May 17, 2023, 8:55am UTC](https://community.deriv.com/t/zingpay-customer-redirected-error/26856/5 "2023-05-17T08:55:23Z")