# Zingpay Deposit Identity verification

**URL:** <https://community.deriv.com/t/zingpay-deposit-identity-verification/23145>\
**Category:** Payments & Transactions\
**Created:** [November 16, 2021, 4:27am UTC](https://community.deriv.com/t/zingpay-deposit-identity-verification/23145 "2021-11-16T04:27:11Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![cagouls-abscess-2](https://avatars.discourse-cdn.com/v4/letter/c/7ab992/32.png) [@cagouls-abscess-2](https://community.deriv.com/u/cagouls-abscess-2)\
**Post date:** [November 16, 2021, 4:27am UTC](https://community.deriv.com/t/zingpay-deposit-identity-verification/23145/1 "2021-11-16T04:27:11Z")

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Hello, anybody else have an issue to deposit via Zingpay? My identity and proof of address are already verified. What could be the issue?

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**Author:** ![becurry-acarids-2](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@becurry-acarids-2](https://community.deriv.com/u/becurry-acarids-2)\
**Post date:** [December 15, 2021, 3:18am UTC](https://community.deriv.com/t/zingpay-deposit-identity-verification/23145/2 "2021-12-15T03:18:01Z")

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I also have the same problem.

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**Author:** ![becurry-acarids-2](https://avatars.discourse-cdn.com/v4/letter/b/ba9def/32.png) [@becurry-acarids-2](https://community.deriv.com/u/becurry-acarids-2)\
**Post date:** [December 15, 2021, 4:09am UTC](https://community.deriv.com/t/zingpay-deposit-identity-verification/23145/3 "2021-12-15T04:09:23Z")

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Can I get any assistance

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**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\
**Post date:** [December 17, 2021, 3:52am UTC](https://community.deriv.com/t/zingpay-deposit-identity-verification/23145/4 "2021-12-17T03:52:19Z")

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Hi Becurry, for better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.