# Zingpay is deactivated- no withdrawals
**URL:** https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040
**Category:** General Discussion
**Created:** [April 13, 2023, 1:11pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040 "2023-04-13T13:11:00Z")
**Posts on this page:** 8
**Page:** 2
### Author:  [@arcella-abyssal-2](https://community.deriv.com/u/arcella-abyssal-2)
#### Post date: [April 16, 2023, 6:04pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/21 "2023-04-16T18:04:48Z")
Hi… which payment method did you use for withdrawal and deposit (how did you make deposits into your deriv account)?
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### Author:  [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)
#### Post date: [April 16, 2023, 6:35pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/22 "2023-04-16T18:35:10Z")
Hello
I used the deriv cashier tab, clicked on ewallet and then specified the amount for payment on skrill.
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### Author:  [@bestirs-acaters-2](https://community.deriv.com/u/bestirs-acaters-2)
#### Post date: [April 16, 2023, 6:40pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/23 "2023-04-16T18:40:35Z")
Hello
I did manage to withdraw into skrill as well, but skrill is still doing verification. So I haven’t received any money in the bank yet.
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### Author:  [@arcella-abyssal-2](https://community.deriv.com/u/arcella-abyssal-2)
#### Post date: [April 16, 2023, 7:10pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/24 "2023-04-16T19:10:56Z")
K… it’s important to make sure your profile is verified before depositing money into Skrill.I am glad you are sorted on deriv side.
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### Author:  [@cassite-ainsell-2](https://community.deriv.com/u/cassite-ainsell-2)
#### Post date: [April 11, 2024, 12:07pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/25 "2024-04-11T12:07:25Z")
I am having no payment issues with Zingpay since the 06/04/2024.
Please assist and esculate this matter
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### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [April 11, 2024, 6:57pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/26 "2024-04-11T18:57:55Z")
Hello @cassite-ainsell-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)**
>
> Trading platforms designed with you in mind.
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### Author:  [@cassite-ainsell-2](https://community.deriv.com/u/cassite-ainsell-2)
#### Post date: [April 11, 2024, 7:49pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/27 "2024-04-11T19:49:52Z")
Good day,
The payment was received.
Kindly indicate if it is recommended to use Zingpay.
Thanks
Gideon
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### Author:  [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)
#### Post date: [April 12, 2024, 5:47pm UTC](https://community.deriv.com/t/zingpay-is-deactivated-no-withdrawals/53040/28 "2024-04-12T17:47:06Z")
Hi @cassite-ainsell-2, we’re very glad to see that the issue has been resolved in your favor. We’ve sent you a new e-mail with some further clarification, you may refer to your Inbox. Should you have any further inquiries or issues, please don’t hesitate to contact us through LiveChat. We’re here to assist you!
> **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact-us/)**
>
> Trading platforms designed with you in mind.
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