# ZingPay withdrawal timeframe **URL:** \ **Category:** Payments & Transactions\ **Created:** [May 26, 2022, 10:43am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295 "2022-05-26T10:43:23Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [May 26, 2022, 10:43am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/1 "2022-05-26T10:43:24Z")
Hi Deriv Community Members, 💡 ![image](https://us1.discourse-cdn.com/flex020/uploads/deriv/original/2X/c/c108770c505c92c8cd2bfa83c208412ef6f3a12b.png) Please be informed that we will process any withdrawal request within 24 hours timeframe from our end and it is also subject to your payment method and your account status. If you requested a withdrawal to your bank account with ZingPay payment method, it may take up to 5 working days for your funds to appear on your account and depending on your bank. Hope this information helps 💡 If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![Deriv\_adminN1](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/deriv_adminn1/32/5173_2.png) [@Deriv\_adminN1](https://community.deriv.com/u/Deriv_adminN1)\ **Post date:** [May 27, 2022, 7:31am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/2 "2022-05-27T07:31:22Z")
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**Author:** ![cashbox-accites-2](https://avatars.discourse-cdn.com/v4/letter/c/e99b99/32.png) [@cashbox-accites-2](https://community.deriv.com/u/cashbox-accites-2)\ **Post date:** [August 15, 2022, 9:02am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/3 "2022-08-15T09:02:49Z")
I made my withdrawal request last week Friday using ZingPay but still nothing! ---
**Author:** ![Farahin\_derivadmin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/farahin_derivadmin/32/5512_2.png) [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Post date:** [August 16, 2022, 3:24am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/4 "2022-08-16T03:24:37Z")
Hello, @cashbox-accites-2. Thank you for joining the community! We regret to note that. As advised above, it may take 3-5 working days for your funds to appear on your account and depending on your bank. For further inquiries, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.106390916.642037255.1658038153-229419718.1657601894)** > > Trading platforms designed with you in mind. ---
**Author:** ![bangled-abraser-2](https://avatars.discourse-cdn.com/v4/letter/b/7993a0/32.png) [@bangled-abraser-2](https://community.deriv.com/u/bangled-abraser-2)\ **Post date:** [April 29, 2023, 4:46pm UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/5 "2023-04-29T16:46:29Z")
Why has been zingpay removed because now I cannot deposit using other apps ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [April 30, 2023, 9:42am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/6 "2023-04-30T09:42:35Z")
Hi @bangled-abraser-2, thank you for joining our community. In regards to your inquiry, kindly be informed that Zingpay has been disabled at the moment to deposit and withdraw. Please note that our team is working on this and will try to solve this issue as soon as possible. In the mean time, kindly use another payment method to withdraw your funds. You may check the available payment methods [here](https://app.deriv.com/cashier/deposit). Should you have any inquiries or issues, please reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/contact_us/?_ga=2.258471434.1258686965.1679792746-817626789.1679792746)** > > Trading platforms designed with you in mind. ---
**Author:** ![brutage-acaudal-2](https://avatars.discourse-cdn.com/v4/letter/b/8e8cbc/32.png) [@brutage-acaudal-2](https://community.deriv.com/u/brutage-acaudal-2)\ **Post date:** [June 3, 2024, 5:01pm UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/7 "2024-06-03T17:01:01Z")
Good day, I used Zingpay for the first time for a deposit which was easy to use but I’m still waiting for the deposit to reflect in my deriv account. Please advise on what I should do? ---
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 5, 2024, 5:22am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/8 "2024-06-05T05:22:50Z")
Hi @brutage-acaudal-2, thank you for joining our community! In regards to your uncredited deposit, kindly contact us via Live Chat and provide the proof of transfer as well as more information such as the sender name and account number/email address, receiver name, amount, date and time of the transaction and the transaction ID/reference number. For more information, you may check the article below: > [@Information needed for the uncredited deposit](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939): > > Hi Deriv Community Members, bulb [image] If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the inform… We hope the above clarifies. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. ---
**Author:** ![artsies-abrasax-2](https://avatars.discourse-cdn.com/v4/letter/a/9de0a6/32.png) [@artsies-abrasax-2](https://community.deriv.com/u/artsies-abrasax-2)\ **Post date:** [February 11, 2025, 10:29am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/9 "2025-02-11T10:29:37Z")
hello i made a withdrawal with zingpay on a close bank account and my money did not bounce back since last week untill now help please here is my tracking ID 58870107 ---
**Author:** ![Erika\_deriv](https://avatars.discourse-cdn.com/v4/letter/e/cdc98d/32.png) [@Erika\_deriv](https://community.deriv.com/u/Erika_deriv)\ **Post date:** [February 11, 2025, 8:54pm UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/10 "2025-02-11T20:54:07Z")
Hi @artsies-abrasax-2, Please note that we have escalated this issue to the relevant team so they can further investigate your case and get back to you. Our standard email response timeframe is up to 3 working days, however our team makes sure to solve all queries in the most timely and swift manner. Thank you for your patience. In the meantime, please don’t hesitate to contact us if you have any further queries. > **[Contact Us | Deriv](https://deriv.com/contact-us)** > > Have a query or looking to connect with one of our offices? Get in touch with any of our offices worldwide using these contact details.