# ZingPay withdrawal timeframe **URL:** \ **Category:** Payments & Transactions\ **Created:** [May 26, 2022, 10:43am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295 "2022-05-26T10:43:23Z")\ **Posts on this page:** 1\ **Showing post:** 8
**Author:** ![Sivapria\_deriv](https://sea2.discourse-cdn.com/flex020/user_avatar/community.deriv.com/sivapria_deriv/32/5512_2.png) [@Sivapria\_deriv](https://community.deriv.com/u/Sivapria_deriv)\ **Post date:** [June 5, 2024, 5:22am UTC](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295/8 "2024-06-05T05:22:50Z")
Hi @brutage-acaudal-2, thank you for joining our community! In regards to your uncredited deposit, kindly contact us via Live Chat and provide the proof of transfer as well as more information such as the sender name and account number/email address, receiver name, amount, date and time of the transaction and the transaction ID/reference number. For more information, you may check the article below: > [@Information needed for the uncredited deposit](https://community.deriv.com/t/information-needed-for-the-uncredited-deposit/55939): > > Hi Deriv Community Members, bulb [image] If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the inform… We hope the above clarifies. If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp. > **[Online trading with Deriv | Simple. Flexible. Reliable.](https://deriv.com/help-centre/)** > > Trading platforms designed with you in mind. --- _[View the full topic](https://community.deriv.com/t/zingpay-withdrawal-timeframe/31295)._