# \#account **URL:** https://community.deriv.com/tag/account/11.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [Cent Account](https://community.deriv.com/t/cent-account/40691)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 6:15am UTC](https://community.deriv.com/t/cent-account/40691 "2026-06-23T06:15:53Z")
Hello Deriv Community, Wondering what a cent account is? We’ll explain it in this post. A cent account is a trading account on which the balance is displayed in cents, and transactions are carried out in cents as well. … --- ## [Sign-up via social login](https://community.deriv.com/t/sign-up-via-social-login/30945)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 5\ **Last updated:** [June 23, 2026, 5:36am UTC](https://community.deriv.com/t/sign-up-via-social-login/30945 "2026-06-23T05:36:31Z")
Social login is a form of single sign-on using existing information from a social networking service such as Facebook, Apple ID, or Google, to sign in to a third-party website instead of creating a new login account spec… --- ## [Resetting the Deriv account password](https://community.deriv.com/t/resetting-the-deriv-account-password/27448)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 6\ **Last updated:** [June 23, 2026, 4:51am UTC](https://community.deriv.com/t/resetting-the-deriv-account-password/27448 "2026-06-23T04:51:19Z")
Dear Community members, In case you do not remember your account’s password, do not worry, you will just need to reset it. Kindly follow the steps below in order to reset your password: Go to this link Reset passw… --- ## [Open a trading account with Deriv](https://community.deriv.com/t/open-a-trading-account-with-deriv/50533)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 17\ **Last updated:** [June 23, 2026, 4:28am UTC](https://community.deriv.com/t/open-a-trading-account-with-deriv/50533 "2026-06-23T04:28:46Z")
Hello to all members of the Deriv Community! Do you ever wonder how to open a Deriv account? Please note you can open only one account with one email and password to use across all Deriv platforms. Opening more tha… --- ## [Contacting support](https://community.deriv.com/t/contacting-support/88986)
**Author:** [@behoofs-altilik-2](https://community.deriv.com/u/behoofs-altilik-2)\ **Replies:** 2\ **Last updated:** [June 23, 2026, 4:08am UTC](https://community.deriv.com/t/contacting-support/88986 "2026-06-23T04:08:28Z")
I made a crypto deposit in my account using the address provided and it’s been over 24 hours with no transaction reflecting in my account.. Every effort to contact support both through live chat and WhatsApp has proven a… --- ## [Current deriv synthetic market](https://community.deriv.com/t/current-deriv-synthetic-market/89462)
**Author:** [@amorino-acushla-2](https://community.deriv.com/u/amorino-acushla-2)\ **Replies:** 0\ **Last updated:** [April 21, 2026, 6:50pm UTC](https://community.deriv.com/t/current-deriv-synthetic-market/89462 "2026-04-21T18:50:58Z")
How does the new crash 600, crash 900,boom 600 and boom 900 in synthetic treats you? --- ## [Crypto deposit not reflected](https://community.deriv.com/t/crypto-deposit-not-reflected/89447)
**Author:** [@advents-accites](https://community.deriv.com/u/advents-accites)\ **Replies:** 1\ **Last updated:** [April 20, 2026, 12:24am UTC](https://community.deriv.com/t/crypto-deposit-not-reflected/89447 "2026-04-20T00:24:38Z")
My crypto deposit succesfull in transaction and got mail from deric that deposit is successfull.. Still its not credit in my wallet.. Wasting my trading time.. Plz solve --- ## [Deposit $500, trade with $600. Here's how.](https://community.deriv.com/t/deposit-500-trade-with-600-heres-how/89335)
**Author:** [@deriv-desk](https://community.deriv.com/u/deriv-desk)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 12:09pm UTC](https://community.deriv.com/t/deposit-500-trade-with-600-heres-how/89335 "2026-04-06T12:09:34Z")
New to Deriv? Throughout April, your first transfer to a Deriv MT5 Standard or Financial account gets a 20% margin bonus — up to $100 in extra trading margin, on us. One transfer. One bonus. More margin. Sign up and fu… --- ## [My funds from my mt5 account got withdrawn without my consent](https://community.deriv.com/t/my-funds-from-my-mt5-account-got-withdrawn-without-my-consent/89288)
**Author:** [@cichlid-agalaxy-2](https://community.deriv.com/u/cichlid-agalaxy-2)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 6:55am UTC](https://community.deriv.com/t/my-funds-from-my-mt5-account-got-withdrawn-without-my-consent/89288 "2026-03-27T06:55:14Z")
On the 26th March 2026 at 08:06 my funds from my metatrader 5 account was withdrawn without my consent. I did not receive any withdrawal email request, the funds does not reflect on dashboard. I contacted the help centre… --- ## [Deriv not sending withdrawals and not responding in chat customer service](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212)
**Author:** [@bestead-aircrew-2](https://community.deriv.com/u/bestead-aircrew-2)\ **Replies:** 2\ **Last updated:** [March 26, 2026, 12:07pm UTC](https://community.deriv.com/t/deriv-not-sending-withdrawals-and-not-responding-in-chat-customer-service/89212 "2026-03-26T12:07:38Z")
Deriv not sending withdrawals and not responding in chat customer service Its a whole week taking me in circles without sending my withdrawal customer service dont respond and make sure u cant open a live chat to follo… --- ## [Remove my account restriction](https://community.deriv.com/t/remove-my-account-restriction/89258)
**Author:** [@bungees-admires-2](https://community.deriv.com/u/bungees-admires-2)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 5:20pm UTC](https://community.deriv.com/t/remove-my-account-restriction/89258 "2026-03-24T17:20:45Z")
Hello support, kindly check my email: gavoxavier@gmail.com , I have not received any response about my account getting unrestricted, this is stressful since I cannot withdraw or even trade, kindly check. --- ## [I cannot change my name in my new deriv account and not receiving the OTP to my mobile](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254)
**Author:** [@burghal-accinge](https://community.deriv.com/u/burghal-accinge)\ **Replies:** 3\ **Last updated:** [March 23, 2026, 7:14pm UTC](https://community.deriv.com/t/i-cannot-change-my-name-in-my-new-deriv-account-and-not-receiving-the-otp-to-my-mobile/89254 "2026-03-23T19:14:25Z")
Sahan Wickramanayake smwdex@gmail.com Mon, Mar 23, 2:30 PM (9 hours ago) to support Hi Team, I have created a Deriv account recently and i am facing this issue currently. I have … --- ## [Request to Unlock My Cashier](https://community.deriv.com/t/request-to-unlock-my-cashier/88424)
**Author:** [@brisket-alights-2](https://community.deriv.com/u/brisket-alights-2)\ **Replies:** 7\ **Last updated:** [March 11, 2026, 4:15pm UTC](https://community.deriv.com/t/request-to-unlock-my-cashier/88424 "2026-03-11T16:15:20Z")
I tried depositing funds into my MT5 account today, but I got a message saying I’m sharing the same account information with another user. I don’t understand this, as I’m the only one using my account and I have only one… --- ## [NO LLEGA CORREO DE RETIRO](https://community.deriv.com/t/no-llega-correo-de-retiro/89229)
**Author:** [@blimped-adrenal-2](https://community.deriv.com/u/blimped-adrenal-2)\ **Replies:** 2\ **Last updated:** [March 10, 2026, 6:49pm UTC](https://community.deriv.com/t/no-llega-correo-de-retiro/89229 "2026-03-10T18:49:28Z")
Tengo un problema recurrente siempre que deseo realizar un retiro de mi cuenta deriv, no me llega el mensaje de validación en una ocasión pasada tuve el mismo problema me contacte con soporte y una especialista pudo reso… --- ## [ZingPay and Swiffy](https://community.deriv.com/t/zingpay-and-swiffy/89203)
**Author:** [@blankly-almuten-2](https://community.deriv.com/u/blankly-almuten-2)\ **Replies:** 1\ **Last updated:** [March 4, 2026, 9:58am UTC](https://community.deriv.com/t/zingpay-and-swiffy/89203 "2026-03-04T09:58:09Z")
Hi all, I deposited yesterday using Swiffy and Zingpay - the funds have left my account but they haven’t reflected on my Deriv account. The deposits are meant to be instant but nothing as of yet. Deriv are not replying… --- ## [Withdrawal Unavailable & Verification Keeps Failing - No Response from Support](https://community.deriv.com/t/withdrawal-unavailable-verification-keeps-failing-no-response-from-support/89196)
**Author:** [@baudery-adeling-2](https://community.deriv.com/u/baudery-adeling-2)\ **Replies:** 6\ **Last updated:** [March 3, 2026, 11:29pm UTC](https://community.deriv.com/t/withdrawal-unavailable-verification-keeps-failing-no-response-from-support/89196 "2026-03-03T23:29:51Z")
Hello everyone and Deriv Moderators, I am facing a critical issue with my account and desperately need assistance, as the standard support channels are completely unresponsive. Currently, the withdrawal option is unava… --- ## [Deriv P2P app Version -2 update – Real name hidden & bank copy option missing](https://community.deriv.com/t/deriv-p2p-app-version-2-update-real-name-hidden-bank-copy-option-missing/89172)
**Author:** [@TamilMani-Exchange](https://community.deriv.com/u/TamilMani-Exchange)\ **Replies:** 1\ **Last updated:** [February 26, 2026, 4:39pm UTC](https://community.deriv.com/t/deriv-p2p-app-version-2-update-real-name-hidden-bank-copy-option-missing/89172 "2026-02-26T16:39:16Z")
Hello Deriv Team, Happy to see that Deriv P2P App Version 2 has been published , After the latest Deriv P2P update, some usability challenges have been observed while using the platform: :one: Real name visibility Cu… --- ## [🔐 P2P Security Enhancement Proposal: 2FA Protection & Trust Badge Improvements](https://community.deriv.com/t/p2p-security-enhancement-proposal-2fa-protection-trust-badge-improvements/89149)
**Author:** [@TamilMani-Exchange](https://community.deriv.com/u/TamilMani-Exchange)\ **Replies:** 1\ **Last updated:** [February 16, 2026, 10:36am UTC](https://community.deriv.com/t/p2p-security-enhancement-proposal-2fa-protection-trust-badge-improvements/89149 "2026-02-16T10:36:37Z")
Hello Deriv Team, I would like to submit a security and improvement proposal to help strengthen the Deriv P2P ecosystem and improve protection for all users. These suggestions are based on practical P2P trading experie… --- ## [Deposited not credited to my account](https://community.deriv.com/t/deposited-not-credited-to-my-account/89129)
**Author:** [@bicycle-agonied-2](https://community.deriv.com/u/bicycle-agonied-2)\ **Replies:** 1\ **Last updated:** [February 8, 2026, 9:50am UTC](https://community.deriv.com/t/deposited-not-credited-to-my-account/89129 "2026-02-08T09:50:26Z")
Hello have deposited some amount via deriv m pesa option but the fund doesn’t reflect in my accoount noow is 2 days the live chat option is not even responding both even via WhatsApp --- ## [No aparece mi cuenta Real en la plataforma de DERIV](https://community.deriv.com/t/no-aparece-mi-cuenta-real-en-la-plataforma-de-deriv/89081)
**Author:** [@argonon-alterer-2](https://community.deriv.com/u/argonon-alterer-2)\ **Replies:** 1\ **Last updated:** [January 22, 2026, 5:59pm UTC](https://community.deriv.com/t/no-aparece-mi-cuenta-real-en-la-plataforma-de-deriv/89081 "2026-01-22T17:59:02Z")
El dia de hoy me conecte a mi cuenta de DERIV y me lleve la sorpresa que mi cuenta real que he estado operando estos dias no se refleja …. si aparece activa en mi MT5 y me deja operar como si nada … pero cuando me meto a… --- ## [Cómo denunciar a deriv por restricción en cuenta ?](https://community.deriv.com/t/como-denunciar-a-deriv-por-restriccion-en-cuenta/88991)
**Author:** [@branles-accurst-2](https://community.deriv.com/u/branles-accurst-2)\ **Replies:** 1\ **Last updated:** [January 14, 2026, 2:25am UTC](https://community.deriv.com/t/como-denunciar-a-deriv-por-restriccion-en-cuenta/88991 "2026-01-14T02:25:46Z")
Tengo mucho tiempo tratando de cómunicarme con soporte y no me responden si alguien me podría ayudar, donde puedo denunciar a deriv por quedarse con mis fondos, ellos no cumplen con los clientes, y lo peor no le dan resp… --- ## [complains on block my account after uploading POA](https://community.deriv.com/t/complains-on-block-my-account-after-uploading-poa/88886)
**Author:** [@aglance-aludels-2](https://community.deriv.com/u/aglance-aludels-2)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 2:51am UTC](https://community.deriv.com/t/complains-on-block-my-account-after-uploading-poa/88886 "2025-12-17T02:51:11Z")
I don’t know the main reason after uploading POA on my deriv account was rejected and the result was to burn my account permanently i don’t understand what’s foolish games and stupidity deriv is right now they block my … --- ## [Lost access to registered email on Deriv](https://community.deriv.com/t/lost-access-to-registered-email-on-deriv/88716)
**Author:** [@ablesse-abroach-2](https://community.deriv.com/u/ablesse-abroach-2)\ **Replies:** 1\ **Last updated:** [October 14, 2025, 12:31pm UTC](https://community.deriv.com/t/lost-access-to-registered-email-on-deriv/88716 "2025-10-14T12:31:00Z")
Hi everyone. Any suggestions on how I could link a new email account to my Deriv account since I have lost access to the old email account registered on Deriv. I tried the recovery process multiple times with no success.… --- ## [synthetics and account login on deriv](https://community.deriv.com/t/synthetics-and-account-login-on-deriv/88685)
**Author:** [@berakot-abjoint-2](https://community.deriv.com/u/berakot-abjoint-2)\ **Replies:** 1\ **Last updated:** [September 25, 2025, 9:00am UTC](https://community.deriv.com/t/synthetics-and-account-login-on-deriv/88685 "2025-09-25T09:00:51Z")
hie, is it possible to login my deriv account of trading view and when are we getting synthetics on this tradingview platform --- ## [Uncredited deposit on deriv](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451)
**Author:** [@alumish-aldazin-2](https://community.deriv.com/u/alumish-aldazin-2)\ **Replies:** 2\ **Last updated:** [September 18, 2025, 2:54am UTC](https://community.deriv.com/t/uncredited-deposit-on-deriv/88451 "2025-09-18T02:54:21Z")
I have made deposit twice on my deriv account and noone of them still uncredited.. I sent all details to customer service and still nothing was done… I mean to deposit separately. That’s not fair.. you need to do someth… --- ## [Withdrawal locked](https://community.deriv.com/t/withdrawal-locked/88572)
**Author:** [@bogongs-acomous-2](https://community.deriv.com/u/bogongs-acomous-2)\ **Replies:** 1\ **Last updated:** [August 27, 2025, 11:57am UTC](https://community.deriv.com/t/withdrawal-locked/88572 "2025-08-27T11:57:08Z")
My deriv account is locked I did a deposit I can’t transfer funds to my CrMt5 account to start trading since yesterday my issue is still not resolved --- ## [How to build bot from scratch with block menu](https://community.deriv.com/t/how-to-build-bot-from-scratch-with-block-menu/88573)
**Author:** [@arabite-aidance-2](https://community.deriv.com/u/arabite-aidance-2)\ **Replies:** 1\ **Last updated:** [August 27, 2025, 11:55am UTC](https://community.deriv.com/t/how-to-build-bot-from-scratch-with-block-menu/88573 "2025-08-27T11:55:28Z")
I want help on how to build bot for myself and I can’t see the block menu in my account. Kindly help. --- ## [Inquiring on how to build a bot](https://community.deriv.com/t/inquiring-on-how-to-build-a-bot/88519)
**Author:** [@arabite-aidance-2](https://community.deriv.com/u/arabite-aidance-2)\ **Replies:** 0\ **Last updated:** [August 16, 2025, 10:20am UTC](https://community.deriv.com/t/inquiring-on-how-to-build-a-bot/88519 "2025-08-16T10:20:34Z")
Hello, I need help on how to build a bot. I can’t see blocks menu on the left side on my account. I have used even incognito mode and still not seeing. --- ## [Account Freeze, funds cannot be recovered](https://community.deriv.com/t/account-freeze-funds-cannot-be-recovered/88471)
**Author:** [@busuuti-almadie-2](https://community.deriv.com/u/busuuti-almadie-2)\ **Replies:** 1\ **Last updated:** [August 14, 2025, 3:42am UTC](https://community.deriv.com/t/account-freeze-funds-cannot-be-recovered/88471 "2025-08-14T03:42:50Z")
My account got frozen, saying country not supported. Was told I can withdraw my funds and contact them once done. Problem is my trading account has my funds, which I cannot transfer to my standard account to withdraw, t… --- ## [Disappointing Customer Support](https://community.deriv.com/t/disappointing-customer-support/88333)
**Author:** [@bajoire-adcraft-2](https://community.deriv.com/u/bajoire-adcraft-2)\ **Replies:** 5\ **Last updated:** [August 5, 2025, 8:54pm UTC](https://community.deriv.com/t/disappointing-customer-support/88333 "2025-08-05T20:54:44Z")
It takes up to 3 days just to get one response from support. Very dissapointing [Next page](https://community.deriv.com/tag/account/11.md?match_all_tags=true&page=1&tags%5B%5D=account)