# \#livechat

**URL:** https://community.deriv.com/tag/livechat/9.md

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## [How to use Deriv Live Chat to contact us](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541)

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**Author:** [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\
**Replies:** 36\
**Last updated:** [April 2, 2026, 2:39am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541 "2026-04-02T02:39:22Z")

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Hello Deriv Community, In this post, we’ll guide you on how to use the live chat feature on Deriv. Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an…

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## [My funds from my mt5 account got withdrawn without my consent](https://community.deriv.com/t/my-funds-from-my-mt5-account-got-withdrawn-without-my-consent/89288)

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**Author:** [@cichlid-agalaxy-2](https://community.deriv.com/u/cichlid-agalaxy-2)\
**Replies:** 1\
**Last updated:** [March 27, 2026, 6:55am UTC](https://community.deriv.com/t/my-funds-from-my-mt5-account-got-withdrawn-without-my-consent/89288 "2026-03-27T06:55:14Z")

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On the 26th March 2026 at 08:06 my funds from my metatrader 5 account was withdrawn without my consent. I did not receive any withdrawal email request, the funds does not reflect on dashboard. I contacted the help centre…

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## [24/7 support with Deriv Live Chat](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430)

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**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Replies:** 29\
**Last updated:** [April 17, 2024, 10:57am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430 "2024-04-17T10:57:50Z")

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Dear members, If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our Contact Us page. However, if you need further assistance, you may contact our Customer …

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## [Average resolution time for Live Chat on Deriv](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320)

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**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Replies:** 0\
**Last updated:** [November 30, 2022, 8:21am UTC](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320 "2022-11-30T08:21:33Z")

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Hello Deriv Community, Have you ever had issues and contacted Deriv customer support through our Live Chat? Yes? Great! You are right. If you have any inquiries about the products, services, and/or anything about the p…

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## [Troubleshooting Tips for Deriv Community Members](https://community.deriv.com/t/troubleshooting-tips-for-deriv-community-members/38388)

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**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\
**Replies:** 0\
**Last updated:** [October 25, 2022, 3:00am UTC](https://community.deriv.com/t/troubleshooting-tips-for-deriv-community-members/38388 "2022-10-25T03:00:24Z")

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Are you facing challenges with deposits, withdrawals, trades, or logging into your account? Before contacting our support team, try these quick troubleshooting steps: Use the Latest Chrome Browser: Ensure you’re using…