# \#mt5account **URL:** https://community.deriv.com/tag/mt5account/40.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [Trading 24/7: Does Deriv trade on weekends?](https://community.deriv.com/t/trading-24-7-does-deriv-trade-on-weekends/39377)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 9:02am UTC](https://community.deriv.com/t/trading-24-7-does-deriv-trade-on-weekends/39377 "2026-06-23T09:02:54Z")
Dear Deriv Community members, Are there still markets where you can trade on Saturdays and Sundays? There are two markets that never sleep which you can trade on Deriv — synthetic indices and cryptocurrencies. Why tra… --- ## [Internal Fund Transfer between Accounts](https://community.deriv.com/t/internal-fund-transfer-between-accounts/37257)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 4\ **Last updated:** [June 23, 2026, 7:58am UTC](https://community.deriv.com/t/internal-fund-transfer-between-accounts/37257 "2026-06-23T07:58:02Z")
Hello Deriv Community, If you are wondering how to transfer funds (Deposit/Withdraw) between your accounts, from your Fiat currency account to your MT5 account, Deriv X account or Cryptocurrency account or vice versa, y… --- ## [Trading disabled on MT5? Here's why and how to fix it](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247)
**Author:** [@Bella](https://community.deriv.com/u/Bella)\ **Replies:** 1\ **Last updated:** [June 23, 2026, 7:34am UTC](https://community.deriv.com/t/trading-disabled-on-mt5-heres-why-and-how-to-fix-it/87247 "2026-06-23T07:34:44Z")
Hello Deriv Community, Have you ever got the “Trading disabled” error message in your MT5 mobile app? Let’s explore the two main reasons behind this issue and how to resolve them. 1. New account, no deposit: If yo… --- ## [Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 66\ **Last updated:** [June 11, 2024, 5:26am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411 "2024-06-11T05:26:19Z")
Here are the types of documents that can be accepted for proof of identity and proof of address according to your instructions: 1. Proof of Identity Types: National Identity Driver’s License Passport Government health… --- ## [Reset MT5 password on Mobile](https://community.deriv.com/t/reset-mt5-password-on-mobile/30635)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 1\ **Last updated:** [November 18, 2022, 11:32am UTC](https://community.deriv.com/t/reset-mt5-password-on-mobile/30635 "2022-11-18T11:32:31Z")
Dear Members, You forgot your password and are not sure how to reset it on your mobile app? If the answer is yes, fret not, you may check out below on how to reset the MT5 password on your mobile device. Firstly, you… --- ## [Tax Identification Number for MT5 Account creation (BVI, Vanuatu and Labuan)](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753)
**Author:** [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Replies:** 0\ **Last updated:** [September 22, 2022, 6:24am UTC](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753 "2022-09-22T06:24:20Z")
Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find … --- ## [Connection Speed: Pings of MT5](https://community.deriv.com/t/connection-speed-pings-of-mt5/31522)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [June 1, 2022, 5:10am UTC](https://community.deriv.com/t/connection-speed-pings-of-mt5/31522 "2022-06-01T05:10:39Z")
Dear Members, The speed of connection for each server is correlated to Ping - servers in closer proximity to you should exhibit faster connection speeds than those farther away. The “Ping” column displays the latency of… --- ## [MT5 weekly maintenance](https://community.deriv.com/t/mt5-weekly-maintenance/31299)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [May 26, 2022, 12:21pm UTC](https://community.deriv.com/t/mt5-weekly-maintenance/31299 "2022-05-26T12:21:45Z")
Hello Deriv Community, Do you know that we have weekly server maintenance every Sunday? This is to ensure that we deliver top-notch service to our clients. Following this, you may need to plan your trading activities in… --- ## [Deriv MT5 Account Showing Netting](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 2\ **Last updated:** [May 9, 2022, 5:45am UTC](https://community.deriv.com/t/deriv-mt5-account-showing-netting/29425 "2022-05-09T05:45:30Z")
Dear Members, We only support hedging, not netting. If you see netting on your MT5 account it’s probably due to incorrect login information. Kindly ensure you are using the correct account number and password when tryin… --- ## [Negative Balance in Deriv MT5 Account](https://community.deriv.com/t/negative-balance-in-deriv-mt5-account/28366)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [March 29, 2022, 4:28am UTC](https://community.deriv.com/t/negative-balance-in-deriv-mt5-account/28366 "2022-03-29T04:28:12Z")
Hello Deriv Community, What is Negative Balance Protection? Negative balance protection ensures that traders do not lose more than their account balance. This means if the market moves against your trade significantly,…