How to use Deriv Live Chat to contact us

Deriv_NG4
Thu, 12 Jan 2023 17:34:36 +0000
General Discussion

Hello Deriv Community,

In this post, we’ll guide you on how to use the live chat feature on Deriv.

Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an agent in real-time.

How does live chat work and where can I find the live chat icon?

You can find the live chat icon by scrolling down on our webpage. If you’re logged in, you can also see it in your account.

You can also be assisted in languages other than English. Upon registration, the chat automatically switches to the language you selected for your account!

If your account language is English, but you wish to be assisted in another language, once the agent starts interacting with you, ask them to transfer you to an agent who can speak your language, or you can simply write the language you want to be assisted in, e.g. “Portuguese”, “French”, “Spanish”, and the chat will be transferred to the corresponding agent.

When will I get to speak with an agent via live chat?

Before you’re directed to an agent for real-time assistance, Deriv Assistance – Amy responds to you on live chat to address your issue and guide you to the relevant department. The waiting time will depend on the queue of customers in attendance.

Amy will ask you questions to determine what help you need. She will also provide you with useful information on many different topics.

For personalized assistance, select a topic to connect with an agent via live chat. You can also type “talk to support” to be guided by Amy.

After being assisted by our team and before closing the chat, please don’t forget to rate us! Your ratings and comments are much appreciated and will help improve our services.

In 2024, Deriv was proud to be recognised globally with the prestigious ‘Best Customer Service’ award at the Global Forex Awards. This achievement highlights our commitment to delivering exceptional support to our clients worldwide.

We’re here to help! If you have any other questions, just message us on Live Chat or WhatsApp. Not a member yet? No worries! Click here to register and join us.

deriv.com

Help Centre | Frequently Asked Questions | Deriv

Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

38 posts - 15 participants