Troubleshooting Tips for Deriv Community Members

Farahin_derivadmin
Tue, 25 Oct 2022 03:00:24 +0000
Accounts

Are you facing challenges with deposits, withdrawals, trades, or logging into your account? Before contacting our support team, try these quick troubleshooting steps:

1. Use the Latest Chrome Browser: Ensure you’re using the most up-to-date version of Google Chrome, as it’s the most compatible with our platform.

2. Switch Browsers: If the problem persists, try accessing your account through a different internet browser.

3. Incognito Mode: Open your browser in incognito mode to rule out issues caused by cache or cookies.

4. Try a Different Device: If possible, use another device to see if the issue is device-specific.

5. Stable Internet Connection: Double-check that your internet connection is stable and functioning properly.

If after trying these solutions you’re still experiencing issues, please reach out to our Live Chat support for further assistance.

For more information and answers to common questions, visit our Help Centre or contact us via Live Chat and WhatsApp.

deriv.com

Help Centre | Frequently Asked Questions | Deriv

Have questions on your trading account, how our trading platforms work or about trading? Read our FAQ’s or contact us through Deriv live chat.

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