# \#support **URL:** https://community.deriv.com/tag/support/10.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [How to use Deriv Live Chat to contact us](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541)
**Author:** [@Deriv\_NG4](https://community.deriv.com/u/Deriv_NG4)\ **Replies:** 36\ **Last updated:** [April 2, 2026, 2:39am UTC](https://community.deriv.com/t/how-to-use-deriv-live-chat-to-contact-us/43541 "2026-04-02T02:39:22Z")
Hello Deriv Community, In this post, we’ll guide you on how to use the live chat feature on Deriv. Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an… --- ## [I can't create an application](https://community.deriv.com/t/i-cant-create-an-application/89370)
**Author:** [@bauking-abscond-2](https://community.deriv.com/u/bauking-abscond-2)\ **Replies:** 2\ **Last updated:** [April 17, 2026, 7:46pm UTC](https://community.deriv.com/t/i-cant-create-an-application/89370 "2026-04-17T19:46:23Z")
I can’t access the screen to create a new application. When I log into my account at https://developers.deriv.com/, I am redirected to Deriv App | Deriv every time and I can’t access the page to create a new app. pleas… --- ## [Deposit $500, trade with $600. Here's how.](https://community.deriv.com/t/deposit-500-trade-with-600-heres-how/89335)
**Author:** [@deriv-desk](https://community.deriv.com/u/deriv-desk)\ **Replies:** 0\ **Last updated:** [April 6, 2026, 12:09pm UTC](https://community.deriv.com/t/deposit-500-trade-with-600-heres-how/89335 "2026-04-06T12:09:34Z")
New to Deriv? Throughout April, your first transfer to a Deriv MT5 Standard or Financial account gets a 20% margin bonus — up to $100 in extra trading margin, on us. One transfer. One bonus. More margin. Sign up and fu… --- ## [Remove my account restriction](https://community.deriv.com/t/remove-my-account-restriction/89258)
**Author:** [@bungees-admires-2](https://community.deriv.com/u/bungees-admires-2)\ **Replies:** 1\ **Last updated:** [March 24, 2026, 5:20pm UTC](https://community.deriv.com/t/remove-my-account-restriction/89258 "2026-03-24T17:20:45Z")
Hello support, kindly check my email: gavoxavier@gmail.com , I have not received any response about my account getting unrestricted, this is stressful since I cannot withdraw or even trade, kindly check. --- ## [Withdrawal Unavailable & Verification Keeps Failing - No Response from Support](https://community.deriv.com/t/withdrawal-unavailable-verification-keeps-failing-no-response-from-support/89196)
**Author:** [@baudery-adeling-2](https://community.deriv.com/u/baudery-adeling-2)\ **Replies:** 6\ **Last updated:** [March 3, 2026, 11:29pm UTC](https://community.deriv.com/t/withdrawal-unavailable-verification-keeps-failing-no-response-from-support/89196 "2026-03-03T23:29:51Z")
Hello everyone and Deriv Moderators, I am facing a critical issue with my account and desperately need assistance, as the standard support channels are completely unresponsive. Currently, the withdrawal option is unava… --- ## [Your transfer from mt5 account is unavailable](https://community.deriv.com/t/your-transfer-from-mt5-account-is-unavailable/89143)
**Author:** [@arridge-acuerdo-2](https://community.deriv.com/u/arridge-acuerdo-2)\ **Replies:** 1\ **Last updated:** [February 15, 2026, 2:43am UTC](https://community.deriv.com/t/your-transfer-from-mt5-account-is-unavailable/89143 "2026-02-15T02:43:32Z")
Does anyone know why I can’t transfer money from my mt5 account to my CR account , I don’t have restrictions on anything, but this error message keeps popping up saying ur transfer from mt5 to dollar account is unavailab… --- ## [complains on block my account after uploading POA](https://community.deriv.com/t/complains-on-block-my-account-after-uploading-poa/88886)
**Author:** [@aglance-aludels-2](https://community.deriv.com/u/aglance-aludels-2)\ **Replies:** 1\ **Last updated:** [December 17, 2025, 2:51am UTC](https://community.deriv.com/t/complains-on-block-my-account-after-uploading-poa/88886 "2025-12-17T02:51:11Z")
I don’t know the main reason after uploading POA on my deriv account was rejected and the result was to burn my account permanently i don’t understand what’s foolish games and stupidity deriv is right now they block my … --- ## [Change Home Address](https://community.deriv.com/t/change-home-address/50517)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 6\ **Last updated:** [June 4, 2024, 8:39am UTC](https://community.deriv.com/t/change-home-address/50517 "2024-06-04T08:39:59Z")
Here are the steps to change your home address on the Deriv platform: Log in to your account: Start by logging into your Deriv account using the provided link. Access your profile page: Navigate to your profile pag… --- ## [24/7 support with Deriv Live Chat](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 29\ **Last updated:** [April 17, 2024, 10:57am UTC](https://community.deriv.com/t/24-7-support-with-deriv-live-chat/50430 "2024-04-17T10:57:50Z")
Dear members, If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our Contact Us page. However, if you need further assistance, you may contact our Customer … --- ## [Average resolution time for Live Chat on Deriv](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [November 30, 2022, 8:21am UTC](https://community.deriv.com/t/average-resolution-time-for-live-chat-on-deriv/40320 "2022-11-30T08:21:33Z")
Hello Deriv Community, Have you ever had issues and contacted Deriv customer support through our Live Chat? Yes? Great! You are right. If you have any inquiries about the products, services, and/or anything about the p… --- ## [Troubleshooting Tips for Deriv Community Members](https://community.deriv.com/t/troubleshooting-tips-for-deriv-community-members/38388)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [October 25, 2022, 3:00am UTC](https://community.deriv.com/t/troubleshooting-tips-for-deriv-community-members/38388 "2022-10-25T03:00:24Z")
Are you facing challenges with deposits, withdrawals, trades, or logging into your account? Before contacting our support team, try these quick troubleshooting steps: Use the Latest Chrome Browser: Ensure you’re using… --- ## [Directly Connect to the MT5 Support Team](https://community.deriv.com/t/directly-connect-to-the-mt5-support-team/29114)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 0\ **Last updated:** [April 18, 2022, 4:33am UTC](https://community.deriv.com/t/directly-connect-to-the-mt5-support-team/29114 "2022-04-18T04:33:11Z")
Dear Members, For MT5 support issues, we have 24-hour coverage, either via Livechat agents or dedicated bot support. With the DMT5 bot, clients can create a ticket and the issue will be attended by our DMT5 support agen…