# \#verification **URL:** https://community.deriv.com/tag/verification/31.md [Latest](https://community.deriv.com/latest.md) · [Categories](https://community.deriv.com/categories.md) · [Tags](https://community.deriv.com/tags.md) --- ## [Más de 5 dias y no me verifican mi cuenta](https://community.deriv.com/t/mas-de-5-dias-y-no-me-verifican-mi-cuenta/89286)
**Author:** [@caisson-acinous-2](https://community.deriv.com/u/caisson-acinous-2)\ **Replies:** 1\ **Last updated:** [March 27, 2026, 1:19am UTC](https://community.deriv.com/t/mas-de-5-dias-y-no-me-verifican-mi-cuenta/89286 "2026-03-27T01:19:16Z")
Mis documentos se me vencieron y tube que actualizarlos y volverlo a subir por que no me dejan retirar mi dinero y han durado mas de 5 dias en eso y cuando hablo con el soporte Ño me ayudan y me dejan de contestar los me… --- ## [Tax identification number](https://community.deriv.com/t/tax-identification-number/88184)
**Author:** [@aswithe-allayer-2](https://community.deriv.com/u/aswithe-allayer-2)\ **Replies:** 1\ **Last updated:** [May 30, 2025, 12:42pm UTC](https://community.deriv.com/t/tax-identification-number/88184 "2025-05-30T12:42:29Z")
I don’t have the tax identification number --- ## [Authentication Process for EU Clients](https://community.deriv.com/t/authentication-process-for-eu-clients/55842)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 3\ **Last updated:** [November 12, 2024, 10:35am UTC](https://community.deriv.com/t/authentication-process-for-eu-clients/55842 "2024-11-12T10:35:59Z")
Welcome to the Deriv Community! If you’re a client from the European Union (EU), here’s a guide to help you complete the authentication process for your account. EU Member Countries: Austria, Belgium, Bulgaria, Croatia… --- ## [Importance of Account Verification for Security and Compliance](https://community.deriv.com/t/importance-of-account-verification-for-security-and-compliance/39134)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 11\ **Last updated:** [September 17, 2024, 10:18pm UTC](https://community.deriv.com/t/importance-of-account-verification-for-security-and-compliance/39134 "2024-09-17T22:18:53Z")
Greetings from the Deriv Community! :blush: Account verification is a critical process that helps businesses confirm the authenticity and ownership of their clients’ details. This verification is essential not only for … --- ## [Documents required to fully authenticate your account](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411)
**Author:** [@Sakina\_derivadmin](https://community.deriv.com/u/Sakina_derivadmin)\ **Replies:** 66\ **Last updated:** [June 11, 2024, 5:26am UTC](https://community.deriv.com/t/documents-required-to-fully-authenticate-your-account/27411 "2024-06-11T05:26:19Z")
Here are the types of documents that can be accepted for proof of identity and proof of address according to your instructions: 1. Proof of Identity Types: National Identity Driver’s License Passport Government health… --- ## [Change Home Address](https://community.deriv.com/t/change-home-address/50517)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 6\ **Last updated:** [June 4, 2024, 8:39am UTC](https://community.deriv.com/t/change-home-address/50517 "2024-06-04T08:39:59Z")
Here are the steps to change your home address on the Deriv platform: Log in to your account: Start by logging into your Deriv account using the provided link. Access your profile page: Navigate to your profile pag… --- ## [Enhanced Due Diligence (EDD)](https://community.deriv.com/t/enhanced-due-diligence-edd/32152)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 4\ **Last updated:** [October 16, 2023, 2:30am UTC](https://community.deriv.com/t/enhanced-due-diligence-edd/32152 "2023-10-16T02:30:58Z")
Enhanced Due Diligence (EDD) is an additional layer of checks performed on clients as determined necessary by the relevant department, following an extensive review. This process involves collecting further information a… --- ## [Underage Clients](https://community.deriv.com/t/underage-clients/38052)
**Author:** [@Farahin\_derivadmin](https://community.deriv.com/u/Farahin_derivadmin)\ **Replies:** 0\ **Last updated:** [October 18, 2022, 8:53am UTC](https://community.deriv.com/t/underage-clients/38052 "2022-10-18T08:53:54Z")
To join Deriv, clients must be over 18 years of age, as detailed in our Terms and Conditions. We do not permit accounts for individuals under 18. If an individual admits to being underage, we will request proof of ident… --- ## [Tax Identification Number for MT5 Account creation (BVI, Vanuatu and Labuan)](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753)
**Author:** [@Deriv\_adminN3](https://community.deriv.com/u/Deriv_adminN3)\ **Replies:** 0\ **Last updated:** [September 22, 2022, 6:24am UTC](https://community.deriv.com/t/tax-identification-number-for-mt5-account-creation-bvi-vanuatu-and-labuan/36753 "2022-09-22T06:24:20Z")
Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find … --- ## [Things to do if clients moved to a different country](https://community.deriv.com/t/things-to-do-if-clients-moved-to-a-different-country/26964)
**Author:** [@Margaret\_deriv](https://community.deriv.com/u/Margaret_deriv)\ **Replies:** 0\ **Last updated:** [February 18, 2022, 7:35am UTC](https://community.deriv.com/t/things-to-do-if-clients-moved-to-a-different-country/26964 "2022-02-18T07:35:57Z")
Dear members, If you’ve recently moved to a different country and wish to update your country of residence please contact us via LiveChat. A Customer Support agent will be requesting a ‘Proof of Address’ of your new cou…