MT5 Trade/ Reference ID

Trading Platforms Deriv MT5
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Dear Members,

If you have a trading dispute you may reach us via live chat and in order to check your case, you will need to provide us with the following information:

-MT5 Account number
-Reference ID/number (Trade ID)
-Type of contract
-Time and date of the contract

Please also add a description of the issue that you are facing, the more details the better as this can help with the investigation.

If you are not sure how to get a reference ID, Fret not as these steps will show you how:

MT5 PC App and Web Version

  1. log in to your MT5 account
  2. At the bottom of the page/app you will find the History tab (refer to screenshot)
  3. Click the History tab, and right-click on the mouse for the side pop-up box to appear
  4. On the box, click Position to set the History tab to show Position history
  5. The Trade/Reference ID can be found under the ticket column

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MT5 Mobile App (Android)

  1. Login to your MT5 account
  2. Click the History tab to redirect to the History page (refer ss)
  3. On the History page, you may find the trade ID by clicking on the trade shown on the page
  4. Once the trade is clicked, you will find the trade ID starting with a hash # uncategorized
    *On Android
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    *On iOS
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If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.