Hello to all members of the Deriv Community!
We would like to remind you that you may only open one account with an email and password and you may use this account on our platforms, Deriv.
Opening more than one account with different email addresses is not allowed. Please keep in mind that our Terms and Conditions states “one client can only have one account. In case of multiple accounts, one or more will be disabled.”
With this account you may open the following:
- 1 Fiat currency account
- 1 of each cryptocurrency account*
- For Deriv MT5 account, please refer this article: MT5 account type
*Depending on your country of residence this may or may not be available for you.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
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Pls has anyone tried withdrawing from payment agent, ever since p2p was banned in Nigeria I have been restricted from withdrawing funds from a payment agent
Dear @Kelvin555. We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. Please provide the screenshot of the error message you are seeing in your payment agent withdrawal page. We’ll work with you to resolve any issues as quickly as possible. Thank you.
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Hello, Am struggling with linking my account with MT5. I cant find my password details
Hello, @boation-agamids-2 Thank you for posting in our Deriv Community. You may check this article for more information to create an MT5 account: Getting Started with Deriv MT5 Account
However, if you have any other inquiries, kindly reach out to us via LiveChat for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
Please help, i can’t execute any trade, it keeps giving me not enough money
Dear @biurets-afresca-2, thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
Hi, I sent documents for verification and I have not received any feedback. I can’t access the P2P service because of this. Kindly help.
Hi @arcings-acetone-2, we are sorry to hear this. In regards to your account verification, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
@Deriv_admin6 How do I access LiveChat? The chat icon in my Deriv account is no longer available since the update.
Hello @arcings-acetone-2 ,
Thank you for joining the community and for leaving us a comment.
We are truly sorry to hear that you are facing such an inconvenience.
Please be informed that you can access our Live chat by clicking on the following link
After that, you can scroll to the bottom of the page and select the Chat option.
We hope the information above was helpful.
Thank you.
