Accounts

Account Verification You do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents. Security & Safety It is client’s responsibility to maintain the security of their login details, any linked email address, and any personal computer or device on which the account is accessible (for example, by password protection, screen locking). Deriv shall not be held responsible for any unauthorised use of the account.

Topic	Replies	Views	Activity
Guide to view Affiliate/IBs earned commissions Accounts Helo Deriv community memebers, To view your commission earning, kindly follow the guide below: Login to your affiliate dashboard: Deriv.com - Login Click on the “Reports” tab at the top of the dashboard. Click on “Det…	3	1492	September 8, 2024
Deriv Account Reactivation / Reopening Accounts Guideline for account reopening/reactivation You can reactivate your account on your own by logging in with the registered email address and password. Click here to get started right away! However, this is only app…	18	10094	June 17, 2024
Open a trading account with Deriv Accounts Hello to all members of the Deriv Community! Do you ever wonder how to open a Deriv account? We would like to remind you that you may open only one account with an email and password and you may use this account on…	15	4338	March 18, 2024
Affiliates/IB — How can I get a detailed activity report of my referred clients? Accounts Hello Deriv Community, Here is how you can get a detailed activity report of your referred clients: After signing in with your username and password, click the “Reports”’ tab. Filter by the plan type and choose the pr…	2	1443	January 20, 2024
Change Home Address Accounts Hello Deriv Community members, Do you have any thoughts on how to change your home address on our platform? Allow us to share with you the steps to change your home address. Log in to your account here Go to y…	7	1737	June 4, 2024
Opening a Corporate or Business Account with Deriv Accounts Dear Deriv Community, Clients are able to create a corporate or business account with us. Kindly contact us via Live Chat and we’ll help you through it. We’ll need the following information: Name of entity Certificate…	4	2173	December 3, 2023
Types of Commission Plan offered for Affiliate/IBs Accounts Affiliates Affiliate marketing is a partnership program where affiliates will earn commission from new referred clients who trade on our DTrader and DBot platforms. There are 3 types of Affiliate Commission Plans: Rev…	1	4218	March 22, 2023
Account Closure / Deactivation Accounts Dear Members, You may close your account by visiting the below link: https://app.deriv.com/account/closing-account Deriv Manage Account Settings > Close your account Before closing your account, please close all …	3	5601	March 25, 2023
Chat with us, we are here to help! Accounts Dear members, If you are facing any difficulties, you may find more information on our Contact Us page. However, if you need further assistance, you may contact our Customer Support team via LiveChat and WhatsApp. You…	30	5919	April 17, 2024
Create an API Token Accounts Greetings Deriv Community, We would like to share that you can create an API token by clicking on the link: Deriv App \| Deriv Give your token a name, select the scope, and click Create Here’s how you may gain benef…	3	2872	March 29, 2023
Stay protected, put a stop to P2P scam! Accounts Dear Beloved members, We value the trust you place in Deriv and we are committed to making your trading experience secure and fraud-free. :warning: Scammers are indeed getting more resourceful. Here are some tips for t…	1	1762	March 17, 2023
Setting up the two-factor authentication (2FA) for your account Accounts Dear Members, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account. So, how to set up this security feature? Please, kindly go to the follow…	1	7183	March 17, 2023
Request to tag account to an affiliate/IB Accounts Hello Deriv Community, New clients can request to be tagged to an affiliate or introducing broker (IB). If you are new to Deriv and not tagged to any other affiliate/IB, contact us via live chat and give us the link yo…	1	1204	February 8, 2023
Affiliates/IB — What are NFA, hits, and impressions? Accounts Hello Deriv Community, Here are brief definitions for NFA, hits, and impressions: NFA, which stands for “newly funded account”, shows the number of new clients who have deposited into their Deriv CR accounts for the fi…	3	1460	July 17, 2024
Affiliates/IB — Can't log in to your affiliate dashboard? Accounts Hello Deriv Community, Are you a Deriv affiliate/IB and have problems logging in to your affiliate dashboard? Make sure you’re logging in with the correct username and password. If you’ve forgotten your password, don’…	3	1979	January 23, 2023
Affiliate+payment agent (PA): commission in trading account Accounts Hello Deriv Community, Here is how you can receive your commission in your trading account if you have registered as both an affiliate and a payment agent with Deriv: Go to your Affiliate dashboard. Select the “Financ…	1	1336	January 10, 2023
Log in to your Deriv account Accounts Hello Deriv Community, Follow the steps how to log in to Deriv account: Go to log in to your account. Enter your email address and your password. Once done, click the “Log in” button. Note: If you have fo…	13	85016	August 19, 2024
Cent Account Accounts Hello Deriv Community, In this post, we want to discuss the cent account. A cent account is a trading account on which the balance is displayed in cents, and transactions are carried out in cents as well. In other word…	1	1797	December 12, 2022
Products offered in the EU countries Accounts Hello Deriv Community, The products offered in the EU countries are listed in the table below: Notes: Financial products = Forex, commodities, stocks, stock indices, and cryptocurrencies If you have any questions, …	1	1056	December 12, 2022
The Possibility To Have Two Affiliate Accounts Accounts Greetings Community Members, Following the title above, an affiliate can have two affiliate accounts in the Affiliate dashboard provided they have different commission plans and use a different username. For example: …	1	1130	December 2, 2022
Understanding Resolution Timeframe Accounts Hello Deriv Community, Have you ever had any issues and reached out to our contact support through Live Chat? Yes? Great! You are right. For any inquiries about the products, services, and/or anything about the platfor…	1	973	December 2, 2022
The Requirement Needed When Registering An Account Accounts Hello Deriv Community members, Upon registering an account with Deriv, all you need is an email address and personal details like name, address, date of birth, and country of residence. While the email address is requi…	1	1485	November 24, 2022
Weekend trading on Deriv Accounts Dear Deriv Community members, Do you know there are still markets where you can trade on Saturdays and Sundays? There are two markets that never sleep which you can trade on Deriv — synthetic indices and cryptocurrenci…	1	1961	November 17, 2022
Common Mistakes To Avoid While Trading Accounts Hello Deriv Community members, Are you a beginner who wants to try trading in any market? You might be afraid of doing mistakes while you trade and lose your funds, right? Here, we would like to share with you the comm…	3	2277	November 30, 2022
Deriv Official Social Media Accounts Accounts Dear Community Members, We would like to share with you our official social media accounts on the available platforms. Facebook Deriv.com BeSquare by Deriv Instagram Deriv.com Deriv.com EU Deriv.com Español Deri…	1	1356	November 4, 2022
Troubleshoot Your Device Accounts Greetings all Deriv Community members, Do you ever encounter some issues when you try to make a deposit or withdrawal, try to execute a trade, or even when you try to log in to your account? Allow us to share some tips…	1	1725	October 27, 2022
Underage Clients Accounts Greetings all Deriv Community members :smiley: As informed in the Terms and Conditions below, to register an account with us, a client should be over 18 years old. We do not accept underage clients creating accounts wit…	1	1110	October 20, 2022
Deceased Client Accounts Hello Deriv Community members, In the case of a deceased client’s active account with a pending balance, should no relatives/heirs contact us for claiming the pending balance, the account is kept dormant and the balance…	1	1081	October 20, 2022
Deposit for the first time Accounts Greetings Deriv Community, Are you having trouble with your deposit after creating an account with us? Let us share with you the steps on how to make a deposit to your account. :wink: Log in to your account here …	9	1625	March 15, 2023
To see all account balance Accounts Hello Deriv Community members, We would like to share with you how to check the balance of all your accounts registered with us. Log in to your account here At the top-right corner of your page, you can see the …	1	1016	September 29, 2022