Accounts
Account Verification You do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents. Security & Safety It is client’s responsibility to maintain the security of their login details, any linked email address, and any personal computer or device on which the account is accessible (for example, by password protection, screen locking). Deriv shall not be held responsible for any unauthorised use of the account.
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Deriv Account Reactivation
Guideline for account reactivation You can reactivate your account by logging in with the registered email address and password. Click here to get started! However, this is only applicable if you have deactivated yo… |
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17 | 12780 | June 17, 2024 |
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Open a trading account with Deriv
Hello to all members of the Deriv Community! Do you ever wonder how to open a Deriv account? Please note you can open only one account with one email and password to use across all Deriv platforms. Opening more tha… |
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17 | 6088 | June 23, 2026 |
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Change Home Address
Here are the steps to change your home address on the Deriv platform: Log in to your account: Start by logging into your Deriv account using the provided link. Access your profile page: Navigate to your profile pag… |
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6 | 2203 | June 4, 2024 |
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How to Create a Corporate or Business Account with Deriv
Are you interested in opening a corporate or business account with Deriv? Follow these simple steps and prepare the necessary documentation to get started. Step-by-Step Guide to Opening a Business Account: Contact Us:… |
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3 | 2905 | December 3, 2023 |
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Types of Commission Plan offered for partners
Affiliates Affiliate marketing is a partnership program where affiliates earn a commission from new referred clients who trade on our DTrader and DBot platforms. There are 3 types of Affiliate Commission Plans: 1. Rev… |
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0 | 5630 | March 22, 2023 |
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Account Closure / Deactivation
Dear Members, You may close your account by visiting this link. Deriv Manage Account Settings > Close your account Before closing your account, please close all your open positions and withdraw all the funds in yo… |
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2 | 8923 | March 25, 2023 |
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24/7 support with Deriv Live Chat
Dear members, If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our Contact Us page. However, if you need further assistance, you may contact our Customer … |
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29 | 8177 | April 17, 2024 |
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Create an API Token
Greetings Deriv Community, We would like to share that you can create an API token by clicking on the link: Deriv App | Deriv Give your token a name, select the scope, and click Create Here’s how you may gain benef… |
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2 | 4995 | March 29, 2023 |
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Stay protected, and put a stop to P2P scams!
Hi Deriv Community, We value your trust in Deriv and are committed to ensuring you have a secure P2P trading experience. :warning: Scammers are indeed getting more resourceful. Here are some tips for transacting safely… |
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0 | 1909 | March 17, 2023 |
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Setting up the two-factor authentication (2FA) for your account
Dear Members, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account. So, how to set up this security feature? Please, kindly go to the follow… |
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0 | 9913 | March 17, 2023 |
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How to log in to Deriv account?
Hello Deriv Community, Follow these steps to complete your Deriv account login: Click on Log In in our homepage. Enter your email address and your password. Once done, click the Log In button. Note: If… |
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12 | 97554 | August 19, 2024 |
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Cent Account
Hello Deriv Community, Wondering what a cent account is? We’ll explain it in this post. A cent account is a trading account on which the balance is displayed in cents, and transactions are carried out in cents as well. … |
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1 | 2447 | June 23, 2026 |
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Average resolution time for Live Chat on Deriv
Hello Deriv Community, Have you ever had issues and contacted Deriv customer support through our Live Chat? Yes? Great! You are right. If you have any inquiries about the products, services, and/or anything about the p… |
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0 | 1088 | November 30, 2022 |
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The Requirement Needed When Registering An Account
Hello Deriv Community members, Upon registering an account with Deriv, all you need is an email address and personal details like name, address, date of birth, and country of residence. While the email address is requi… |
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0 | 1705 | November 23, 2022 |
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Trading 24/7: Does Deriv trade on weekends?
Dear Deriv Community members, Are there still markets where you can trade on Saturdays and Sundays? There are two markets that never sleep which you can trade on Deriv — synthetic indices and cryptocurrencies. Why tra… |
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1 | 2148 | June 23, 2026 |
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Common Mistakes To Avoid While Trading
Hello Deriv Community members, Are you a beginner who wants to try trading in any market? You might be afraid of doing mistakes while you trade and lose your funds, right? Here, we would like to share with you the comm… |
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2 | 2554 | November 30, 2022 |
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Troubleshooting Tips for Deriv Community Members
Are you facing challenges with deposits, withdrawals, trades, or logging into your account? Before contacting our support team, try these quick troubleshooting steps: Use the Latest Chrome Browser: Ensure you’re using… |
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0 | 1931 | October 25, 2022 |
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Underage Clients
To join Deriv, clients must be over 18 years of age, as detailed in our Terms and Conditions. We do not permit accounts for individuals under 18. If an individual admits to being underage, we will request proof of ident… |
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0 | 1238 | October 18, 2022 |
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Deceased Client
Hello Deriv Community members, If a deceased client’s active account has a pending balance, the account will remain dormant, and the balance rescinded if no relatives or heirs claim it. Required documentation for claims… |
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0 | 1152 | October 18, 2022 |
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Demo account creation steps
Dear Members, If you are wondering how to create a demo account with us, feel free to follow these steps :slight_smile: Visit deriv.com and click on the “Create free demo account” button. Then, key in your email addr… |
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0 | 3590 | September 23, 2022 |
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To check your existing open position
Hello Deriv Community members, Sometimes you would forget about the open position you made to your account. Fret not, you can check for the open position on your account by following the below steps: Log in to your a… |
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0 | 835 | September 8, 2022 |
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Checking the account limits
Dear Deriv Community members, Please be informed that the account created with us has the limitations set. Kindly follow the below steps to check on the account limits: Log in to your account here At the top pa… |
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0 | 1243 | September 8, 2022 |
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To check login history
Hello Deriv community members, We would like to share the steps to check your account’s login history. Log in to your account here At the top page, you can see the “Manage Account Setting” button as below scree… |
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0 | 1179 | September 1, 2022 |
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Payment Agent Roles in Deriv
Hello Deriv Community, As a payment agent, you are an independent exchanger. You can: Determine your commission per transaction, subject to our established thresholds. Promote your services to Deriv clients in your co… |
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6 | 979 | July 18, 2022 |
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How Deriv Affiliate Commission and Deriv IB Commission work
Hello Deriv Community Members, Are you making the most of your earning potential with Deriv? Here’s how you can benefit: :glowing_star: Affiliate Commissions: Earn affiliate commissions every time your clients trade o… |
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2 | 2147 | July 18, 2022 |
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Sign-up via social login
Social login is a form of single sign-on using existing information from a social networking service such as Facebook, Apple ID, or Google, to sign in to a third-party website instead of creating a new login account spec… |
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5 | 10820 | June 23, 2026 |
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[Video] How to open Deriv Account (for non-EU clients)
Greetings Deriv Community :smiley: Are you new and interested in trading with us? But you do not know how to start or create an account with us? If the answers are all yes, fret not, you may check out the video below … |
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2 | 1000 | May 26, 2022 |
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Duplicate Accounts
Duplicate accounts are two or more Deriv accounts owned by one client. As stated in our terms and conditions, a client can only create one Deriv account. You may find our Terms and Conditions here as stated below: 6.3.… |
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0 | 2170 | April 27, 2022 |
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Reports that can be generated from an affiliate account
As an affiliate, you can generate several insightful reports from your affiliate account. This will help you track and optimize your campaigns. These are some of the available reports, as listed below: Hits & Impress… |
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0 | 693 | April 14, 2022 |
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Application for Affiliate and Introducing Broker (IB)
Below are the individuals who can apply for Affiliate and IB: 1. Trading Experts Provide expert tips and opinions on online trading via a website, blog, YouTube channel, webinars, or other forms of digital media. 2. … |
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0 | 2278 | April 13, 2022 |