Accounts

Account Verification You do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents. Security & Safety It is client’s responsibility to maintain the security of their login details, any linked email address, and any personal computer or device on which the account is accessible (for example, by password protection, screen locking). Deriv shall not be held responsible for any unauthorised use of the account.

Topic	Replies	Views	Activity
Guide to Viewing Commission Earnings in the Deriv Affiliate Dashboard Accounts partner , affiliate , commission Hello Deriv community members, If you’re looking to view your commission earnings, please follow the step-by-step guide below: Log in to Your Affiliate Dashboard: Access your account through this login link. Navig…	3	2005	September 8, 2024
Deriv Account Reactivation Accounts password , login , account Guideline for account reactivation You can reactivate your account by logging in with the registered email address and password. Click here to get started! However, this is only applicable if you have deactivated yo…	18	10904	June 17, 2024
Open a trading account with Deriv Accounts account , trading Hello to all members of the Deriv Community! Do you ever wonder how to open a Deriv account? Please note you can open only one account with one email and password to use across all Deriv platforms. Opening more tha…	17	5161	December 3, 2024
Affiliates/IB — How can I get a detailed activity report of my referred clients? Accounts partner , affiliate , marketing To obtain a detailed activity report of referred clients on Deriv, follow these steps: Sign In: Begin by signing in to your account using your credentials at Deriv Login. Access Reports: Once logged in, navigate to…	2	1521	January 20, 2024
Change Home Address Accounts account , support , verification Here are the steps to change your home address on the Deriv platform: Log in to your account: Start by logging into your Deriv account using the provided link. Access your profile page: Navigate to your profile pag…	7	1895	June 4, 2024
How to Create a Corporate or Business Account with Deriv Accounts account Are you interested in opening a corporate or business account with Deriv? Follow these simple steps and prepare the necessary documentation to get started. Step-by-Step Guide to Opening a Business Account: Contact Us:…	4	2376	December 3, 2023
Types of Commission Plan offered for partners Accounts commission , partner , affiliate , marketing Affiliates Affiliate marketing is a partnership program where affiliates earn a commission from new referred clients who trade on our DTrader and DBot platforms. There are 3 types of Affiliate Commission Plans: 1. Rev…	1	4827	March 22, 2023
Account Closure / Deactivation Accounts account , login Dear Members, You may close your account by visiting this link. Deriv Manage Account Settings > Close your account Before closing your account, please close all your open positions and withdraw all the funds in yo…	3	6824	March 25, 2023
24/7 support with Deriv Live Chat Accounts livechat , support , service Dear members, If you’re facing issues with your trading account, platform, payment, or more, you can find helpful resources on our Contact Us page. However, if you need further assistance, you may contact our Customer …	30	6873	April 17, 2024
Create an API Token Accounts Greetings Deriv Community, We would like to share that you can create an API token by clicking on the link: Deriv App \| Deriv Give your token a name, select the scope, and click Create Here’s how you may gain benef…	3	3199	March 29, 2023
Stay protected, and put a stop to P2P scams! Accounts Hi Deriv Community, We value your trust in Deriv and are committed to ensuring you have a secure P2P trading experience. :warning: Scammers are indeed getting more resourceful. Here are some tips for transacting safely…	1	1810	March 17, 2023
Setting up the two-factor authentication (2FA) for your account Accounts Dear Members, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account. So, how to set up this security feature? Please, kindly go to the follow…	1	8198	March 17, 2023
Request to tag account to an affiliate/IB Accounts partner , affiliate , tagging , marketing Hello Deriv Community, New clients can request to be tagged to an affiliate or introducing broker (IB). If you are new to Deriv and not tagged to any other affiliate/IB, contact us via live chat and give us the link yo…	1	1317	February 8, 2023
Affiliates/IB — What are NFA, hits, and impressions? Accounts commission , partner , affiliate , marketing Hello Deriv Community, Here are brief definitions for NFA, hits, and impressions: NFA, which stands for “newly funded account”, shows the number of new clients who have deposited into their Deriv CR accounts for the fi…	3	1535	July 17, 2024
Affiliates/IB — Can't log in to your affiliate dashboard? Accounts partner , affiliate Hello Deriv Community, Are you a Deriv affiliate/IB and have problems logging in to your affiliate dashboard? Make sure you’re logging in with the correct username and password. If you’ve forgotten your password, don’…	3	2088	January 23, 2023
Affiliate & Payment Agent commission: Trading account settings Accounts Hello Deriv Community, If you’re registered as both an affiliate and a payment agent, you can choose your trading account to withdraw affiliate commissions. To avoid any complications, commissions paid to the Deriv acc…	1	1424	January 10, 2023
How to log in to Deriv account? Accounts Hello Deriv Community, Follow these steps to complete your Deriv account login: Click on Log In in our homepage. Enter your email address and your password. Once done, click the Log In button. Note: If…	13	94625	August 19, 2024
Cent Account Accounts Hello Deriv Community, Wondering what a cent account is? We’ll explain it in this post. A cent account is a trading account on which the balance is displayed in cents, and transactions are carried out in cents as well. …	1	2021	December 12, 2022
Products offered in the EU countries Accounts Hello Deriv Community, The products offered in the EU countries are listed in the table below: Notes: Financial products = Forex, commodities, stocks, stock indices, and cryptocurrencies If you have any questions, …	1	1097	December 12, 2022
Maximizing Affiliate Opportunities on Deriv Accounts account , partner , affiliate , marketing Hello community members, Affiliates on Deriv can manage up to two accounts with different commission types. Here’s how: Revenue Share Plan: First account option. Turnover Plan: Second account choice. Important: Dupli…	1	1161	December 2, 2022
Average resolution time for Live Chat on Deriv Accounts Hello Deriv Community, Have you ever had issues and contacted Deriv customer support through our Live Chat? Yes? Great! You are right. If you have any inquiries about the products, services, and/or anything about the p…	1	996	December 2, 2022
The Requirement Needed When Registering An Account Accounts Hello Deriv Community members, Upon registering an account with Deriv, all you need is an email address and personal details like name, address, date of birth, and country of residence. While the email address is requi…	1	1604	November 24, 2022
Trading 24/7: Does Deriv trade on weekends? Accounts Dear Deriv Community members, Are there still markets where you can trade on Saturdays and Sundays? There are two markets that never sleep which you can trade on Deriv — synthetic indices and cryptocurrencies. Why tra…	1	2034	November 17, 2022
Common Mistakes To Avoid While Trading Accounts Hello Deriv Community members, Are you a beginner who wants to try trading in any market? You might be afraid of doing mistakes while you trade and lose your funds, right? Here, we would like to share with you the comm…	3	2380	November 30, 2022
Troubleshooting Tips for Deriv Community Members Accounts support , livechat , maintenance , service , status Are you facing challenges with deposits, withdrawals, trades, or logging into your account? Before contacting our support team, try these quick troubleshooting steps: Use the Latest Chrome Browser: Ensure you’re using…	1	1794	October 27, 2022
Underage Clients Accounts verification , account To join Deriv, clients must be over 18 years of age, as detailed in our Terms and Conditions. We do not permit accounts for individuals under 18. If an individual admits to being underage, we will request proof of ident…	1	1152	October 20, 2022
Deceased Client Accounts Hello Deriv Community members, If a deceased client’s active account has a pending balance, the account will remain dormant, and the balance rescinded if no relatives or heirs claim it. Required documentation for claims…	1	1108	October 20, 2022
Deposit for the first time Accounts Greetings Deriv Community, Are you having trouble with your deposit after creating an account with us? Let us share with you the steps on how to make a deposit to your account. :wink: Log in to your account here …	9	1684	March 15, 2023
To see all account balance Accounts Hello Deriv Community members, We would like to share with you how to check the balance of all your accounts registered with us. Log in to your account here At the top-right corner of your page, you can see the …	1	1086	September 29, 2022
Demo account creation steps Accounts Dear Members, If you are wondering how to create a demo account with us, feel free to follow these steps :slight_smile: Visit deriv.com and click on the “Create free demo account” button. Then, key in your email addr…	3	3114	September 23, 2022