Accounts

Account Verification You do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents. Security & Safety It is client’s responsibility to maintain the security of their login details, any linked email address, and any personal computer or device on which the account is accessible (for example, by password protection, screen locking). Deriv shall not be held responsible for any unauthorised use of the account.

Topic	Replies	Views	Activity
Difference between EU and Non-EU accounts Accounts Hello Deriv Community, If you ever wonder what is the difference between the EU and Non-EU accounts, you have clicked on the correct post. You may check the difference between the two accounts by clicking the “i” butto…	1	153	September 5, 2023
Deriv Account Reactivation / Reopening Accounts Guideline for account reopening/reactivation You can reactivate your account on your own by logging in with the registered email address and password. Click here to get started right away! However, this is only app…	12	3220	August 6, 2023
Account opening Accounts Hello to all members of the Deriv Community! We would like to remind you that you may only open one account with an email and password and you may use this account on our platforms, Deriv. Opening more than one acc…	11	1714	July 19, 2023
Affiliates/IB — How can I get a detailed activity report of my referred clients? Accounts Hello Deriv Community, Here is how you can get a detailed activity report of your referred clients: After signing in with your username and password, click the “Reports”’ tab. Filter by the plan type and choose the pr…	1	319	March 22, 2023
Change Home Address Accounts Hello Deriv Community members, Do you have any thoughts on how to change your home address on our platform? Allow us to share with you the steps to change your home address. Log in to your account here Go to y…	3	542	March 29, 2023
Adding Deriv shortcut app Accounts Dear Members, If you are wondering on how to add the Deriv shortcut app, this article might help you :slight_smile: Android phones with google browsers will be able to add this “app” icon. Below is the steps. Open t…	1	359	March 22, 2023
Opening a Corporate or Business Account with Deriv Accounts Dear Deriv Community, Clients are able to create a corporate or business account with us. Kindly contact us via Live Chat and we’ll help you through it. We’ll need the following information: Name of entity Certificate…	1	503	March 22, 2023
Affiliate and Introducing Broker (IB) Accounts Affiliates Affiliate marketing is a partnership program where affiliates will earn commission from new referred clients who trade on our DTrader and DBot platforms. There are 3 types of Affiliate Commission Plans: Rev…	1	1339	March 22, 2023
Your type of Affiliate/IB Commision Accounts Dear members, In order to know what kind of commission plan you’re under, you can sign in to your dashboard by using your username and password at the following link: Deriv.com - Login For a simple description, you may…	1	273	March 22, 2023
Account Closure / Deactivation Accounts Dear Members, You may close your account by visiting the below link: https://app.deriv.com/account/closing-account Deriv Manage Account Settings > Close your account Before closing your account, please close all …	3	1261	March 25, 2023
Create an API Token Accounts Greetings Deriv Community, We would like to share that you can create an API token by clicking on the link: Deriv App \| Deriv Give your token a name, select the scope, and click Create Here’s how you may gain benef…	3	832	March 29, 2023
Stay protected, put a stop to P2P scam! Accounts Dear Beloved members, We value the trust you place in Deriv and we are committed to making your trading experience secure and fraud-free. :warning: Scammers are indeed getting more resourceful. Here are some tips for t…	1	973	March 17, 2023
Setting up the two-factor authentication (2FA) for your account Accounts Dear Members, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account. So, how to set up this security feature? Please, kindly go to the follow…	1	2010	March 17, 2023
Request to tag account to an affiliate/IB Accounts Hello Deriv Community, New clients can request to be tagged to an affiliate or introducing broker (IB). If you are new to Deriv and not tagged to any other affiliate/IB, contact us via live chat and give us the link yo…	1	526	February 8, 2023
Affiliates/IB — What are NFA, hits, and impressions? Accounts Hello Deriv Community, Here are brief definitions for NFA, hits, and impressions: NFA, which stands for “newly funded account”, shows the number of new clients who have deposited into their Deriv CR accounts for the fi…	1	410	January 25, 2023
Affiliates/IB — Can't log in to your affiliate dashboard? Accounts Hello Deriv Community, Are you a Deriv affiliate/IB and have problems logging in to your affiliate dashboard? Make sure you’re logging in with the correct username and password. If you’ve forgotten your password, don’…	3	674	January 23, 2023
Affiliate+payment agent (PA): commission in trading account Accounts Hello Deriv Community, Here is how you can receive your commission in your trading account if you have registered as both an affiliate and a payment agent with Deriv: Go to your Affiliate dashboard. Select the “Financ…	1	517	January 10, 2023
Log in to your Deriv account Accounts Hello Deriv Community, Follow the steps below to log in to your Deriv account: Go here to log in to your account. Enter your email address and your password. Once done, click the “Log in” button. Note: If…	10	18004	February 8, 2023
Cent Account Accounts Hello Deriv Community, In this post, we want to discuss the cent account. A cent account is a trading account on which the balance is displayed in cents, and transactions are carried out in cents as well. In other word…	1	691	December 12, 2022
Products offered in the EU countries Accounts Hello Deriv Community, The products offered in the EU countries are listed in the table below: Notes: Financial products = Forex, commodities, stocks, stock indices, and cryptocurrencies If you have any questions, …	1	404	December 12, 2022
The Possibility To Have Two Affiliate Accounts Accounts Greetings Community Members, Following the title above, an affiliate can have two affiliate accounts in the Affiliate dashboard provided they have different commission plans and use a different username. For example: …	1	481	December 2, 2022
Resolution Timeframe Accounts Hello Deriv Community, Have you ever had any issues and reached out to our contact support through Live Chat? Yes? Great! You are right. For any inquiries about the products, services, and/or anything about the platfor…	1	373	December 2, 2022
The Requirement Needed When Registering An Account Accounts Hello Deriv Community members, Upon registering an account with Deriv, all you need is an email address and personal details like name, address, date of birth, and country of residence. While the email address is requi…	1	618	November 24, 2022
Change Phone Number Accounts Greetings Deriv Community members, Do you have any thoughts on how to change your phone number on our platform? Here are the steps to change your phone number: Log in to your account here Go to your profile pa…	1	410	November 24, 2022
Weekend trading on Deriv Accounts Dear Deriv Community members, Do you know there are still markets where you can trade on Saturdays and Sundays? There are two markets that never sleep which you can trade on Deriv — synthetic indices and cryptocurrenci…	1	991	November 17, 2022
Common Mistakes To Avoid While Trading Accounts Hello Deriv Community members, Are you a beginner who wants to try trading in any market? You might be afraid of doing mistakes while you trade and lose your funds, right? Here, we would like to share with you the comm…	3	1036	November 30, 2022
Deriv Official Social Media Accounts Accounts Dear Community Members, We would like to share with you our official social media accounts on the available platforms. Facebook Deriv.com BeSquare by Deriv Instagram Deriv.com Deriv.com EU Deriv.com Español Deri…	1	667	November 4, 2022
Troubleshoot Your Device Accounts Greetings all Deriv Community members, Do you ever encounter some issues when you try to make a deposit or withdrawal, try to execute a trade, or even when you try to log in to your account? Allow us to share some tips…	1	734	October 27, 2022
Underage Clients Accounts Greetings all Deriv Community members :smiley: As informed in the Terms and Conditions below, to register an account with us, a client should be over 18 years old. We do not accept underage clients creating accounts wit…	1	513	October 20, 2022
Deceased Client Accounts Hello Deriv Community members :smiley: In the case of a deceased client’s active account with a pending balance, should no relatives/heirs contact us for claiming the pending balance, the account is kept dormant and the…	1	482	October 20, 2022