Accounts
Security & Safety It is client’s responsibility to maintain the security of their login details, any linked email address, and any personal computer or device on which the account is accessible (for example, by password protection, screen locking). Deriv shall not be held responsible for any unauthorised use of the account. Account Verification You do not need to verify your Deriv account unless prompted. If your account requires verification, we will contact you via email to initiate the process and provide you with clear instructions on how to submit your documents.
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Why do beginners need to have an online trading demo account?
Online trading can be confusing, especially for beginners. There are so many trading terms to learn, a wide range of markets and products to understand, and, of course, one needs to find a trading strategy that will work… |
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1 | 29 | May 20, 2022 |
What is Social Sign-up and how to use it?
Social login is a form of single sign-on using existing information from a social networking service such as Facebook, Apple ID, or Google, to sign in to a third-party website instead of creating a new login account spec… |
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1 | 11 | May 20, 2022 |
[Video] How to create a Deriv account and make a deposit (for non-EU residents)
Greetings Deriv Community :smiley: Are you new and interested to trade with us? But you do not know how to start or create an account with us? If the answers are all yes, fret not, you may check out the video below on… |
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1 | 97 | May 13, 2022 |
What is an affiliate and an Introducing Broker (IB)?
Affiliates Affiliate marketing is the process where an affiliate earns commission from referred clients who trade. The commission is paid to the affiliate on a monthly basis. For more information on becoming an affilia… |
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1 | 53 | May 6, 2022 |
Self-service Email Change
Greetings Deriv Community :smiley: Do you want to change your email address registered with us and still have access to your current email address? If both answers are yes, kindly follow the below steps to proceed with… |
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1 | 78 | April 29, 2022 |
How can I get my Affiliate/IB referral link?
Go to your Affiliate Dashboard, click on the Marketing tab, select any media, and click Get media code. Choose your preferred landing page, your affiliate link will be under the Landing page URL. You may follow the … |
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1 | 62 | April 29, 2022 |
Prohibited trades
The Company reserves the right to refuse to do business with, discontinue to do business with, and reverse the transactions of Clients who engage in any trading activity that: Contravenes any laws, regulations, instru… |
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1 | 124 | April 22, 2022 |
How to get started with Deriv GO?
Create your Deriv account Sign up with your email, Facebook, or Google account. Fund your account with your preferred payment method Get Trading Download the app and trade anytime, anywhere. |
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1 | 113 | April 15, 2022 |
What reports can be generated from an affiliate account?
As an affiliate, you can generate several insightful reports from your affiliate account. This would help you to track and optimize your campaigns. These are some of the available reports, as listed below: Hits & Imp… |
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1 | 53 | April 15, 2022 |
Who can apply for Affiliate and Introducing Broker (IB) ?
1. Trading Experts Provide expert tips and opinions on online trading via a website, blog, YouTube channel, webinars, or other forms of digital media. 2. Software developers Develop web, desktop, and mobile applicat… |
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1 | 55 | April 15, 2022 |
Securing your account
Dear Members of the Deriv Community, Clients should ensure to secure their own account by following the below: Use strong and varied passwords. Make them as difficult as possible for anyone to guess :wink: Use a s… |
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1 | 94 | April 9, 2022 |
How to remove the Two-Factor Authentication - (2FA)?
Dear Members of the Deriv Community, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account, even if someone knows your password. You will nee… |
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1 | 144 | April 8, 2022 |
What is Deriv Go?
Dear Deriv Community members!! What is Deriv GO? Deriv GO is our mobile application. It is available for clients/countries that offer Multipliers. It was launched at the beginning of February 2021 and it only supports… |
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1 | 83 | April 1, 2022 |
How to close your account
Dear Members, You may close your account by visiting: on Binary Settings > Security & Limits > Account closure. Account Closure | Binary.com on Deriv Manage Account Settings > Deactivate account. https://app.de… |
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1 | 130 | April 1, 2022 |
Accepted Proof of Address Documents for EU clients
Dear Members, Please ensure that the document is issued within the last 6 months and contains your name, address, and the issue date Utility bill (gas, water, electricity, landline phone) Council bill Proof of … |
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5 | 182 | March 28, 2022 |
Affiliates/IB - How to check for client signups or clients under my referral link?
Dear Members, you may refer to the below steps :slight_smile: Log in to your affiliate dashboard https://login.deriv.com/ Go to the Reports tab Click on My Player’s Report then click on the Display Report button… |
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1 | 67 | March 25, 2022 |
What is a Virtual Account
Prior to creating a real money account, we will first provide you with a demo (virtual) account. This virtual account will have $10,000 virtual money. We do this for you to get familiar with our platform and syst… |
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3 | 92 | March 23, 2022 |
How can I (affiliate/IB) recover my username/password to log in to the affiliate dashboard?
Please try to reset your password here: https://login.deriv.com/signin.php Click on “Forgotten username or password?” The corresponding team will contact you with further instructions. |
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1 | 94 | March 18, 2022 |
Account Opening
A client may only open an account on this site on the following conditions: The client is over 18 years of age, unless the client is an Estonian resident whereby the client would have to be over 21. The client is n… |
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8 | 322 | March 30, 2022 |
How can I reset my Deriv password?
In case you do not remember your account’s password, do not worry, you will just need to reset it. Kindly follow the steps below in order to reset your password: Go to this link Reset password | Deriv and type in … |
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1 | 325 | March 3, 2022 |
How to set up the two-factor authentication 2FA for your account?
Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account. So, how to set up this security feature? Please, kindly go to the following link Deriv … |
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1 | 153 | March 2, 2022 |
How can I create a real account?
When creating an account with us, you will first start with a virtual account. So, what are the steps to create a real account? Once you are logged in, you will need to click on the top right of your screen and select… |
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1 | 191 | March 2, 2022 |
When do I need to authenticate or age-verify my account?
Age verification or authentication is usually not required when opening an account, but in some cases, you’ll need to complete identity and address verification. Below you will find some cases when the request will be s… |
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5 | 316 | May 9, 2022 |
Documents required to fully authenticate your account
When the time comes, we will require our clients to authenticate their accounts. In order to do that, you need to provide us a proof of identity, a selfie, and a proof of address. So, what are the types of documents we… |
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1 | 154 | March 2, 2022 |
What is a dormant fee?
A dormant fee is an amount charged to any account that has not placed a buy or sell transaction over a continuous period of 12 months. This does not apply if the client is under self-exclusion, either by their own choic… |
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1 | 69 | March 2, 2022 |
Want to create multiple account with different currencies?
Want to create multiple accounts with different currencies? You may create sub-accounts with all the available cryptocurrencies that are available on the platform but only one fiat account can be created. How to create… |
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1 | 92 | March 1, 2022 |
How can I change my account’s currency?
You can change the base currency of your fiat account before completing your first deposit or creating an MT5 account. Once you have made a deposit or created a DMT5 account, you can only change it by contacting Custom… |
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1 | 124 | March 1, 2022 |
How do I unsubscribe/subscribe from marketing emails?
You can do this easily by following the steps below; Settings > Profile > Personal details Uncheck/check the email preference box, and click the ‘Submit’ button to subscribe/unsubscribe. Haven’t created a Deriv acc… |
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1 | 82 | March 1, 2022 |
How can I change my personal details?
If your account is not authenticated, you can change your name, date of birth, or citizenship by going to Settings > Personal details If the account has been fully authenticated or if your country of residence does not … |
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1 | 87 | March 1, 2022 |
I forgot my Google/Facebook account password. How can I log in to my Deriv account?
If you’ve forgotten your Google/Facebook account password, you can reset your Deriv account password to log in to your account. Once you have reset your password the social signup option will be removed from your prof… |
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1 | 92 | February 28, 2022 |