Hello Deriv Community members,
If a deceased client’s active account has a pending balance, the account will remain dormant, and the balance rescinded if no relatives or heirs claim it. Required documentation for claims is detailed below:
1. Documentation related to the relative/heir:
• Proof of identity document
• Selfie with proof of identity document
• Proof of address document
• Proof of relationship document (marriage/ birth certificate)
• A signed letter from the relative/heir explaining that they would like us to transfer the funds to them, referencing the TOD brokerage account if applicable, and indicating their requested payment method and payment details.
• A letter from the solicitor /notary confirming the heir is entitled to deal with this inheritance.
2. Documentation related to the deceased client:
• Proof of identity document of the deceased from a relative/person contacting us
• Deceased’s will that reflects the inheritance details
• Death certificate
Note: All the above documentation is required to be notarized by a certified notary.
Hope the above information is helpful for everyone.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.