Account Closure / Deactivation

Accounts
1

Dear Members,

You may close your account by visiting the below link:

https://app.deriv.com/account/closing-account

  • Deriv Manage Account Settings > Close your account

Account closure
Account closure1160×800 64.6 KB

Before closing your account, please close all your open positions and withdraw all the funds in your account.

Step 1: Close all open positions

Go to the Open positions to close all open positions from your Deriv.com accounts.

If you have opened positions in your MT5 account, please close them too.

Step 2: Withdraw your funds

Go to the Cashier to withdraw funds from your Deriv.com and MT5 accounts.

After completing the steps above, you may contact us with your request.

Please note that you cannot create a new account once this is done, as our policy does not allow clients to have multiple accounts with us.

Do not worry, if you change your mind and would like to reactivate back your account, kindly refer to the link: Deriv Account Reactivation / Reopening and if there is a further question, please contact our Live Chat support.

Also, instead of deactivating your account, you might be interested to use our Self-Exclusion feature available on our website. You may check the below for more information about Self Exclusion:

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

como faço para encerra minha conta? Tenho um saldo de U$ 0.01 e por isso, não consigo encerrar minha conta.
Alguém pode me ajudar?

4

Olá @aroints-accrete-2 ,

Obrigado por se juntar à comunidade e por nos deixar um comentário.

Para melhor proteção dos dados da sua conta, você pode entrar em contato com nossa equipe de Suporte ao Cliente, que está disponível 24 horas por dia, 7 dias por semana, por meio do bate-papo ao vivo.Trabalharemos com você para resolver qualquer problema o mais rápido possível.

Obrigado.