Accounts Security & Safety
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Tips to detect and avoid phishing attempts
Hello Deriv Community, Your online safety is important to us. With the rise in digital scams, we’d like to help you stop, spot, and report phishing attempts. Phishing is a cyberattack technique where scammers try to tri… |
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1 | 724 | October 5, 2023 |
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The importance of Two-factor Authentication (2FA)
Hello Deriv Community :star_struck: Two-factor authentication (2FA) is an additional layer of security that helps protect your online accounts from unauthorized access by requiring a second factor beyond your password t… |
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1 | 861 | March 17, 2023 |
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Avoid Revenge Trading
Hi Deriv Community, It’s crucial to keep your emotions under control as market conditions constantly change. What is revenge trading? Revenge trading refers to a trader’s emotional response to a significant loss. It’s… |
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1 | 656 | November 17, 2022 |
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Do not upload unmasked card
Hi Deriv Community Members Part of certain verification processes will require us to verify your credit or debit card information. However, to adhere to the Data Protection policy, kindly refrain from uploading unmasked… |
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1 | 607 | October 27, 2022 |
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Spot the scammer, avoid a scam!
Dear Members, We want to ensure you are able to identify a scammer when you are contacted or faced with one. Scammers are getting very skillful and each of us needs to be vigilant. Here are some ways to spot a scammer: … |
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1 | 775 | August 18, 2022 |
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Trading limits and Self-exclusion
Dear members, Online trading is exciting, but it can be addictive. Deriv provides you with the opportunity to either self-exclude or set limits on your trading activities on this website. YOU CAN: Limit the amount of… |
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1 | 1115 | July 15, 2022 |
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Protect Your Own Device
To protect your account data, it is solely your responsibility to take the following precautions and educate yourself on other security measures you can take: 2.1.7.1. Do not send or receive private information unless y… |
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1 | 949 | May 13, 2022 |
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To remove the Two-Factor Authentication - (2FA)
Dear Members of the Deriv Community, Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account, even if someone knows your password. You will nee… |
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1 | 5366 | April 8, 2022 |
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Didn't work demo account
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0 | 25 | February 21, 2025 |
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Address Verification failed
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1 | 30 | January 22, 2025 |
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Locked Cashier
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7 | 134 | January 8, 2025 |
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My cashier has been locked…Please can it be resolved
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1 | 24 | January 5, 2025 |
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Cashier locked since aug 10
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2 | 98 | December 19, 2024 |
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Problema con verificación de Domicilio
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3 | 47 | December 17, 2024 |
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Problemas verificación domicilio
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1 | 11 | December 5, 2024 |
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Payment agents' commission rates
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0 | 236 | February 9, 2023 |
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Withdrawal mobey
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1 | 92 | June 20, 2024 |
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Ayuda con cuenta MT5
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1 | 198 | January 18, 2024 |
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Cancelacion de mi cuenta de practica
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1 | 384 | May 24, 2023 |
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Password
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1 | 877 | November 15, 2022 |
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I can't receive link verification link
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3 | 562 | March 10, 2023 |
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Invalid authentication code
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1 | 764 | October 10, 2022 |
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Loose Google authenticator
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12 | 3528 | October 7, 2022 |
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Can Account Manager Change my password or withdraw my funds?
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1 | 1927 | April 21, 2022 |