To remove the Two-Factor Authentication - (2FA)

Accounts Security & Safety
1

Dear Members of the Deriv Community,

Two-factor authentication is an extra layer of security designed to ensure that you’re the only person who can access your account, even if someone knows your password.

You will need your mobile phone to remove this feature. Refer to the below steps on how to remove the 2FA:

  1. Please visit the link below:
    Deriv App | Deriv

2FA removal

  1. From your mobile, open the 2FA application (Authy or Google Authenticator) and get the 6-digits code.

  2. Once you enter the 6-digits code, click on the “Disable 2FA” button

  3. The page will automatically go to the Login Page for you to re-login without the 2FA application.

  4. Once logged in, you have successfully removed the 2FA.

Kindly contact us on Live chat if for any reason the Two-factor authentication feature cannot be removed from your end. Our agents will proceed with the verification of your account and help you with the removal.

Note: We strongly recommend that this feature be enabled on your accounts at all times. Therefore, do ensure that this feature is reactivated whenever possible.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.