Accounts Account Verification
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Have you verified your account?
Hello Deriv Community, You would have received an email from us recently, requesting the completion of your account verification process. This is highly encouraged to have a seamless trading experience. We have enabled… |
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1 | 576 | February 8, 2023 |
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The Importance of Account Authentication
Greetings Deriv Community members :wink: Account verification helps businesses verify the validity and ownership of clients’ details. This can be done due to regulatory requirements, to avoid errors or fraud. An ID che… |
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10 | 590 | February 10, 2023 |
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Account Authentication for MT5 accounts (BVI, Vanuatu, and Labuan)
Hello Deriv Community, With the recent update on the MT5 account creation, we are being more transparent about the counterparty a customer is signing up with. You can’t get more transparent than letting the customer cho… |
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14 | 1595 | May 25, 2023 |
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Customer Due Diligence (CDD)
CDD refers to ‘Customer Due Diligence’ which is the first layer of Know Your Customer. Measures were undertaken to collect personal information such as full name, date of birth, citizenship, and residential address (sign… |
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1 | 424 | June 24, 2022 |
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Enhanced Due Diligence (EDD)?
EDD refers to ‘Enhanced Due Diligence’. This is the second layer of authentication checks that will be done on any clients decided by the relevant department after a thorough examination is done. Further information and … |
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3 | 475 | August 31, 2023 |
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Account Authentication Requirement
Greetings to all Deriv Community, Following the title above, allow us to share with you the account authentication requirement. Identification - Collection of personal information to identify who the client is, ie: si… |
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3 | 839 | August 18, 2022 |
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Account Verification Process Timeframe
Greetings Deriv Community :slight_smile: Are you waiting too long for your account to be verified after submitting the required documents? Kindly be informed that the timeframe process for your account to be verified i… |
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13 | 1639 | March 11, 2023 |
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Verification my account
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1 | 110 | June 10, 2023 |
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No puedo verificar mi cuenta
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1 | 78 | May 25, 2023 |
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proof of adress and identify
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6 | 471 | April 11, 2023 |
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My verification abandoned
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3 | 367 | March 29, 2023 |
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Prove of address
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3 | 137 | March 28, 2023 |
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bank statemet NOT accepting
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1 | 168 | March 8, 2023 |
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Activation du compte
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1 | 145 | February 27, 2023 |
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Me ajuda
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1 | 320 | February 24, 2023 |
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How can I change my address?
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3 | 360 | February 15, 2023 |
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Address verify
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1 | 370 | February 13, 2023 |
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My account not vverified
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1 | 186 | February 11, 2023 |
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Verification account
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5 | 388 | February 10, 2023 |
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How to change date of birth
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4 | 215 | February 8, 2023 |
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Address readjustment
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5 | 339 | February 3, 2023 |
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verify account problam
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37 | 3416 | February 2, 2023 |
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Impossible Upload Proof Of Address(POA)
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3 | 161 | February 2, 2023 |
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Failed Upload Proof of Address (POA)
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1 | 223 | January 31, 2023 |
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Live chat does not have an answer to my situation
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1 | 237 | January 30, 2023 |
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Proof of Address notification status
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7 | 431 | January 27, 2023 |
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Account Verification Difficulty
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1 | 219 | January 28, 2023 |
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Account Verification failed
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5 | 342 | January 27, 2023 |
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Proof of Address keep Failing
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3 | 299 | January 27, 2023 |
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Address cannot be changed ERROR
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6 | 357 | January 25, 2023 |