Accounts Account Verification
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Importance of Account Verification for Security and Compliance
Greetings from the Deriv Community! :blush: Account verification is a critical process that helps businesses confirm the authenticity and ownership of their clients’ details. This verification is essential not only for … |
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12 | 1189 | September 17, 2024 |
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Account Authentication for MT5 accounts (BVI, Vanuatu, and Labuan)
Hello Deriv Community, With the recent update on the MT5 account creation, we are being more transparent about the counterparty a customer is signing up with. You can’t get more transparent than letting the customer cho… |
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14 | 3037 | May 25, 2023 |
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Customer Due Diligence (CDD)
CDD refers to ‘Customer Due Diligence’ which is the first layer of Know Your Customer. Measures were undertaken to collect personal information such as full name, date of birth, citizenship, and residential address (sign… |
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1 | 708 | June 24, 2022 |
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Enhanced Due Diligence (EDD)
Enhanced Due Diligence (EDD) is an additional layer of checks performed on clients as determined necessary by the relevant department, following an extensive review. This process involves collecting further information a… |
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5 | 797 | October 16, 2023 |
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Account Authentication Requirement
Greetings to all Deriv Community, Following the title above, allow us to share with you the account authentication requirement. Identification - Collection of personal information to identify who the client is, ie: si… |
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3 | 1415 | August 18, 2022 |
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Account Verification Process Timeframe
Greetings Deriv Community :slight_smile: Are you waiting too long for your account to be verified after submitting the required documents? Kindly be informed that the timeframe process for your account to be verified i… |
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13 | 3007 | March 11, 2023 |
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Document failed
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5 | 410 | June 1, 2025 |
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Proof of Address keep Failing
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11 | 1672 | January 22, 2025 |
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VERIFICACIÓN DOMICILIO
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13 | 394 | January 14, 2025 |
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Phone Number Verification Update
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0 | 610 | July 19, 2024 |
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VERIFICATION TAKING TOO LONG
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6 | 1101 | November 14, 2024 |
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Cashier Locked for DAYS
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6 | 247 | September 29, 2024 |
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Verifikasi Akun CR905280
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1 | 368 | December 23, 2022 |
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Proof of address verification
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6 | 2207 | August 1, 2024 |
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Withdrawal /verification issues
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9 | 915 | May 19, 2024 |
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Verification In LATAM countries
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1 | 154 | April 23, 2024 |
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Akkaunt block
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1 | 158 | March 28, 2024 |
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proof of address for students
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4 | 409 | March 15, 2024 |
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Proof of address deriv
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2 | 2332 | February 21, 2024 |
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Address verification from Russia
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3 | 266 | February 19, 2024 |
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Account address verification
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2 | 618 | February 19, 2024 |
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No puedo verificar mi cuenta
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2 | 374 | February 7, 2024 |
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Verification my account
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1 | 467 | June 10, 2023 |
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trying to verify my account SOLVE solucionado!!! Thank you deriv
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1 | 484 | November 21, 2023 |
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Address verify
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3 | 1503 | October 31, 2023 |
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Verify address
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1 | 363 | October 21, 2023 |
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Address verify my account
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1 | 422 | October 21, 2023 |
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proof of adress and identify
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6 | 1159 | April 11, 2023 |
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My verification abandoned
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3 | 662 | March 29, 2023 |
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Prove of address
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3 | 442 | March 28, 2023 |