Multiple Address Verification Documents Not Accepted

Accounts Account Verification
1

Hello.

I submitted two different documents with my address since the system told me I had to do it.

I have submited two different documents with my address, but both of them failed to be accepted.

I need to know what is wrong with the document I am uploading, because it is a whole bank extract that consists of more than 3 pages sealed by the bank but somehow is not accepted.

Can you help me out to know what is wrong with it?

2

Hi @blurter-abduced-2, you can find the acceptable document for proof of address via this article: What types of Proof of Address Documents are Acceptable?

For better assistance and protection of your account’s data, kindly reach out to our Live Chat support. We’ll work with you to resolve any issue as quickly as possible.

3

Adress not verified
i upload electricity bill but account not activate please confirm it

4

Hi @celtuce-adinole-2 Thank you for posting in our Deriv Community. For better assistance and protection of your account’s data. Kindly reach out to us via LiveChat. We’ll work with you to resolve any issues as quickly as possible.