Account Authentication for MT5 accounts (BVI, Vanuatu, and Labuan)

Hello Deriv Community,

With the recent update on the MT5 account creation, we are being more transparent about the counterparty a customer is signing up with. You can’t get more transparent than letting the customer choose.

Following the title above, please be advised that this will only be affected the newly registered account. Depending on the type of MT5 account, the newly registered account will need to be fully authenticated.

According to the jurisdiction you’ve chosen, you will need to submit the documentation needed to authenticate your account.

The documents needed are the Proof of Identity (POI), Proof of Address (POA), Tax identification (TIN), and Financial Assessment (If required) The authentication requirements for each license as below table:

These are the MT5 Account Sign-up flow for your reference:

  1. Allow clients to select the counterparty on MT5 account creation
  2. Display the client a comparison table.
  3. “Add Region” button under Synthetic Account is to be replaced with “Add Account” (Client selects which counterparty they want to open additional accounts under)
  4. After the account creation on the DMT5 dashboard the blue banner shows under which company they opened the account (SVG/Labuan/Vanuatu/BVI)
  5. Based on the selection of counterparty route client to respective license

How long does the verification process take?

The verification checks will take approximately 1-3 working days. Upon account authentication, the client will receive a notification that their account has been verified to which they can go and set a password for their account.

Hope the above information is useful for everyone.

If you have any further queries, please do not hesitate to contact our Live Chat support for assistance.

Hello, please i have been trying to upload my proof or address with my bank statement but i was not successful with it, please that is the only bill that that i have which can be used to verify my account since i do not have or built a place of my own. and in ghana here if u do not have or built a place of your own you cant get your name on the utility bill, i hope you consider my request. thank you.

Hello, @ascaunt-adrowse-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

My account doesn’t sign in on the meta trade 5 . I have being trying to sign in it says authorised failure.i changes password but still nothing has being done yet.

good morning, can i recover my deactivated mt5 account

Me too , I sent notary documents, residence permit , student certificate , it didn’t work , and the cashier maintenance is take money until it get finished if remaining a little money now , DERIV is not a fair platform

Hello members, Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.