Importance of Account Verification for Security and Compliance

Accounts Account Verification
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Greetings from the Deriv Community! :blush:

Account verification is a critical process that helps businesses confirm the authenticity and ownership of their clients’ details. This verification is essential not only for meeting regulatory requirements but also for preventing errors and fraud.

An ID check ensures there is a real person behind each process, confirming their identity and preventing unauthorized access, identity theft, or fraudulent activities.

Importance of Account Authentication:

  1. Avoid Costly Fines: Complying with regulations helps you avoid penalties.
  2. Improve the Company’s Reputation: Trusted verification practices enhance your credibility.
  3. Safeguard Security and Privacy: Protect sensitive data from breaches and unauthorized access.
  4. Prevent Fraud: Detect and block fraudulent activity before it impacts your business.

We hope you find this information useful! For further questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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Hi
I am finding it difficult to upload my proof of address, everytime i click, it says my proof of address uploaded successfully, but i can’t take trades anymore. It doesn’t give me option to upload please help me on that…

1 Like
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I tried live chat but i only chat with bot and it doesn’t help me at all

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Hello, @cassone-abusion-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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I have been trying to process my prove of address but it has failed and it gives me difficulties cause I can’t trade I can’t do anything because of varification, when I try to upload it says my account doesn’t need to be authenticated

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Hello, @awnings-acetate-2. Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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Your system has reset my verified documents. My account is 3 years old. Why are you asking me to verify my account when my old documents are still accurate e.g residential address has not changed.

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Hi, @arrivas-acquiet-2. Thank you for joining the community! We regret to note this. We recommend you to refer our support for further checks. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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I was prompted to verify my account which I initiated and my proof of identity has been verified but for my proof of address once I upload my account statement it shows “Your address cannot be changed”. Please how can this be resolved?

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Hello @brechan-acyclic-2, thank you for joining the community! We regret to note this. Our Customer Support is available 24/7, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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saya tidak bisa menarik dana di akun saya.setiap saya mau menarik dana, mucul pesan bahwa akun saya perlu di verifikasi, padahal akun saya sudah terverifikasi.mohon solusinya?

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Yang terhormat @ceiling-abigail-2 , terima kasih telah bergabung dengan komunitas! Kami menyesal mencatat hal ini. Namun, kita perlu melakukannya
periksa lebih lanjut masalah Anda. Oleh karena itu, silakan hubungi kami melalui LiveChat, untuk bantuan yang lebih baik dan perlindungan data akun Anda. Kami akan bekerja sama dengan Anda untuk menyelesaikan masalah apa pun secepat mungkin.

https://deriv.com/help-center/