Proof of address deriv

I recently opened an account on deriv. My identity verification was quick and easy. But my proof of address does not want to be verified. I uploaded a bank letter containing all relevant information required and meet all standards. But does not work.

Dear Bargirl, please refer to this article The Acceptable Documents for the Proof of Address. We hope it helps. If the issues persist, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.
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