General Discussion
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TradingView charts on Deriv
Hello, Deriv community, Did you know that TradingView is now accessible from Deriv.com? TradingView on Deriv is a charting tool that helps you track market trends on Derived Indices and plan your trading strategies. A… |
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9 | 65109 | January 23, 2025 |
Authentication Process for EU Clients
Here’s an optimized version for improving SEO: EU Client Authentication Process - Deriv Community Welcome to the Deriv Community! If you’re a client from the European Union (EU), here’s a guide to help you complete th… |
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4 | 1450 | November 12, 2024 |
Responsible trading on Deriv
Hello Deriv Community, At Deriv, we take our customers’ investment journeys seriously. To assist you in making informed trading decisions, we have created the Secure and responsible trading guide. We invite you to take … |
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1 | 934 | February 8, 2023 |
How to use Deriv Live Chat to contact us
Hello Deriv Community, In this post, we’ll guide you on how to use the live chat feature on Deriv. Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an… |
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26 | 8716 | November 30, 2024 |
Planning your trade is Important!
Hello Deriv Community Members Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts and trade responsibly to experience the … |
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1 | 1093 | November 24, 2022 |
Tax Identification Number for MT5 Account creation (BVI, Vanuatu and Labuan)
Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find … |
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1 | 4677 | September 23, 2022 |
An ID confirmation photo is confidential!
Beloved Members, An ID confirmation photo (IDCP) is a photo of the account holder, holding their ID document and a handwritten note next to their face. IDCP can be requested for security reasons. :warning: YOU SHOULD N… |
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3 | 1055 | May 29, 2024 |
Payment Method: Payment Agents
Dear members of the community, A payment agent ( PA ) is an exchanger that acts as an intermediary between the client and Deriv. The purpose of PA is to assist clients who cannot deposit using the payment methods that a… |
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1 | 1271 | August 4, 2022 |
Posting a Buy/Sell Ad on Deriv P2P? (website Version)
Dear members, Here is how to post a Buy/Sell ad via the website version via this link Deriv App | Deriv Choose the type of Ad you want to create Enter the following details Total Buy/Sell amount that you want T… |
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1 | 2896 | July 2, 2022 |
Processing time
Do take note that most of our procedures have processing time and here are the details of it:- Deposits After making a deposit, the amount shall be credited instantly If your deposit does not reflect, provide us with… |
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2 | 1290 | October 16, 2024 |
Steps to follow when not receiving Verification email
If you have not received verification emails such as withdrawal or reset/change password email, you may perform the following first: Ensure you are logged in to the correct registered email address Check your spam box … |
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1 | 1989 | June 17, 2022 |
Smooth verification process flow explained
Dear members, We’ll help you with how to smoothen and have a quick verification process for both your proof of identity and proof of address document. Proof of identity document Your name in your profile and your do… |
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1 | 1037 | June 17, 2022 |
Steps To Upload The Proof of Identity Document
Here is the step by step on how to upload your proof of identity document. Step 1: You may go to this link Deriv App | Deriv to proceed with the proof of identity verification Step 2: Choose your document issued countr… |
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1 | 2882 | June 10, 2022 |
FAQs for Affiliates
Dear members, Here are the Frequently Asked Questions when it comes to Affiliates: 1. Can I register my account under my own affiliate link? No, you cannot register or create your own account under/using your own aff… |
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1 | 1677 | May 20, 2022 |
Steps to delete Deriv P2P ads/adverts (App Version)
Dear communities, To delete Ad(s) from the Mobile, you may follow these steps. Go to the “Ads” section Click on the “3 dots” on the desired order that needs to be deleted. Then, a popup box would appear prompting the… |
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1 | 1254 | April 22, 2022 |
Brief Introduction on AstroPay.
Hi Deriv Community Members, Here is a brief introduction regarding one of our payment method AstroPay is a digital wallet. In order to deposit with Astropay, you will need to have an AstroPay account connected to a pho… |
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1 | 2087 | April 9, 2022 |
Cancelling a withdrawal request.
Hi Deriv Community Members, :bulb: If the status of the withdrawal request is Requested, you can cancel the withdrawal request from your end and we can guide you how to do that. Guide to canceling withdrawal request vi… |
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1 | 2265 | April 9, 2022 |
Payments Processing Time
Dear community, Kindly take note of the transaction processing time from our end :smile: Deposit Most of the deposit methods are instant except for Cryptocurrency which occasionally may take a few hours or sometimes e… |
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1 | 2671 | April 1, 2022 |
Common questions about Deriv P2P
Here are the common questions about Deriv P2P that could help you :smile: 1. Can I sell crypto on Deriv P2P? No, P2P is offered only in USD currency 2. Can another person have the same Deriv P2P Nickname? No, P2P nic… |
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1 | 1409 | March 18, 2022 |
Deriv P2P Exchange in 3 steps.
Dear members, Here is a piece of brief information on how Deriv P2P works :smile: Step 1: Find the right ad or create your own (Buy or Sell) Step 2: Settle the payment Step 3: Complete the exchange For more infor… |
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1 | 973 | March 17, 2022 |
Limits for internal transfers
Hi Deriv Community Members, The internal transfer limits for accounts are as follows: FIAT to CRYPTO : 10 times per day at max USD 5000 per transaction CRYPTO to FIAT : 10 times per day at max USD 5000 per transaction… |
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3 | 1359 | February 14, 2022 |
The Deriv Go App
Hello to all members of the Deriv Community! We would like to introduce you to our Deriv Go Application. Here is what you should know! Deriv GO is our mobile app for trading. It was launched at the beginning of Febr… |
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3 | 1819 | January 21, 2022 |
Reminder on Deposits and Withdrawals' payment method.
Dear members of the Deriv Community, Hope you are doing well so far :slight_smile: We would like to remind all of you to maintain only one payment method when depositing and withdrawing. We only process withdrawals… |
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5 | 873 | February 17, 2022 |
Deriv status page: Stay updated on platform availability
Hello Deriv Community, We would like to give you reassurance whenever the site is inaccessible. You do not have to panic whenever you are unable to access our site. All you need to do is check the update on our status … |
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3 | 751 | January 7, 2022 |
Proof of address verification problem
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3 | 137 | September 19, 2024 |
Deposit and Withdrawal from Palestine
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0 | 6 | February 20, 2025 |
No llegó el Retiro de USDT de mi cuenta de Deriv
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0 | 6 | February 19, 2025 |
Mohon ijin untuk penarikan di agen pembayaran 0001 DERIV INDONESIA
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3 | 654 | February 18, 2025 |
I want to file a complaint against your broker
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2 | 13 | February 18, 2025 |
I am also leaving this scammers broker
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0 | 10 | February 18, 2025 |