General Discussion

Hello, Deriv community, Did you know that TradingView is now accessible from Deriv.com? TradingView on Deriv is a charting tool that helps you track market trends on Derived Indices and plan your trading strategies. A…

Welcome to the Deriv Community! If you’re a client from the European Union (EU), here’s a guide to help you complete the authentication process for your account. EU Member Countries: Austria, Belgium, Bulgaria, Croatia…

Hello Deriv Community, In this post, we’ll guide you on how to use the live chat feature on Deriv. Live chat and WhatsApp are our official Customer Service channels. You can use them to contact us and be assisted by an…

Hello Deriv Community Members Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts and trade responsibly to experience the …

Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find …

Beloved Members, An ID confirmation photo (IDCP) is a photo of the account holder, holding their ID document and a handwritten note next to their face. IDCP can be requested for security reasons. :warning: YOU SHOULD N…

Dear members of the community, A payment agent ( PA ) is an exchanger that acts as an intermediary between the client and Deriv. The purpose of PA is to assist clients who cannot deposit using the payment methods that a…

Dear members, Here is how to post a Buy/Sell ad via the website version via this link Deriv App | Deriv Choose the type of Ad you want to create Enter the following details Total Buy/Sell amount that you want T…

Do take note that most of our procedures have processing time and here are the details of it:- Deposits After making a deposit, the amount shall be credited instantly If your deposit does not reflect, provide us with…

If you have not received verification emails such as withdrawal or reset/change password email, you may perform the following first: Ensure you are logged in to the correct registered email address Check your spam box …

Dear members, We’ll help you with how to smoothen and have a quick verification process for both your proof of identity and proof of address document. Proof of identity document Your name in your profile and your do…

Here is the step by step on how to upload your proof of identity document. Step 1: You may go to this link Deriv App | Deriv to proceed with the proof of identity verification Step 2: Choose your document issued countr…

Dear members, Here are the Frequently Asked Questions when it comes to Affiliates: 1. Can I register my account under my own affiliate link? No, you cannot register or create your own account under/using your own aff…

Dear communities, To delete Ad(s) from the Mobile, you may follow these steps. Go to the “Ads” section Click on the “3 dots” on the desired order that needs to be deleted. Then, a popup box would appear prompting the…

Hi Deriv Community Members, Here is a brief introduction regarding one of our payment method AstroPay is a digital wallet. In order to deposit with Astropay, you will need to have an AstroPay account connected to a pho…

Hi Deriv Community Members, :bulb: If the status of the withdrawal request is Requested, you can cancel the withdrawal request from your end and we can guide you how to do that. Guide to canceling withdrawal request vi…

Dear community, Kindly take note of the transaction processing time from our end :smile: Deposit Most of the deposit methods are instant except for Cryptocurrency which occasionally may take a few hours or sometimes e…

Here are the common questions about Deriv P2P that could help you :smile: 1. Can I sell crypto on Deriv P2P? No, P2P is offered only in USD currency 2. Can another person have the same Deriv P2P Nickname? No, P2P nic…

Dear members, Here is a piece of brief information on how Deriv P2P works :smile: Step 1: Find the right ad or create your own (Buy or Sell) Step 2: Settle the payment Step 3: Complete the exchange For more infor…

Hi Deriv Community Members, The internal transfer limits for accounts are as follows: FIAT to CRYPTO : 10 times per day at max USD 5000 per transaction CRYPTO to FIAT : 10 times per day at max USD 5000 per transaction…

Hello to all members of the Deriv Community! We would like to introduce you to our Deriv Go Application. Here is what you should know! Deriv GO is our mobile app for trading. It was launched at the beginning of Febr…

Dear members of the Deriv Community, Hope you are doing well so far :slight_smile: We would like to remind all of you to maintain only one payment method when depositing and withdrawing. We only process withdrawals…

Hello Deriv Community, We would like to give you reassurance whenever the site is inaccessible. You do not have to panic whenever you are unable to access our site. All you need to do is check the update on our status …