General Discussion

Dear members, If you are facing any difficulties, you may find more information on our Contact Us page. However, if you need further assistance, you may contact our Customer Support team via LiveChat and WhatsApp. You…

Hello Deriv Community, At Deriv, we take our customers’ investment journey seriously. To assist you in making informed trading decisions, we have created the ‘Secure and responsible trading’ guide. We invite you to take…

Hello Deriv Community, In this post, we want to provide you with information on how to use live chat. Live chat and Whatsapp are our official Customer Service channels. You can use them to contact us and be assisted by…

Hello Deriv Community, Here is how you can reset your Deriv MT5 account password on the website: Log in to your Deriv account and choose your Deriv MT5 account at the top-right corner of the page. The page will sh…

Hello Deriv Community, The Whatsapp icon is now live on our Deriv Page :partying_face: You can now reach out to our Customer Support via WhatsApp. The images below show where you can find the WhatsApp icon on our webs…

Hello Deriv Community Members Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts and trade responsibly to experience the …

Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find…

Greetings to all Deriv Community members, We would like to share with you how to change the setting for the trading platform. Log in to your account here At the bottom right corner of your screen, you will see s…

Dear Members, We are persistent to ensure you are able to identify a scammer when you are contacted or faced with one. Scammers are getting very skillful and each of us needs to be vigilant. Here are some ways to spot a…

Beloved Members, An ID confirmation photo (IDCP) is a photo of the account holder, holding their ID document and a handwritten note next to their face. IDCP is requested during an email change process when a client does…

Dear members of the community, A payment agent ( PA ) is an exchanger that acts as an intermediary between the client and Deriv. The purpose of PA is to assist clients who cannot deposit using the payment methods that a…

Dear Beloved Members, Online trading can be confusing, especially for beginners. A demo account can help you with the aspects of trading, including: The importance of risk management A demo account helps you practic…

Dear Deriv Community As we welcome everyone to trade, there are some restrictions as below mentioned: If you are residing in one of the following countries, you won’t be able to open an account with us: Belarus (BY) …

Hello Deriv Community Below is the authentication process for clients from the EU. Countries in Europe that are part of the EU Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia,…

Hi Deriv Community Members, Here is a brief introduction regarding one of our payment methods:slight_smile: 1 for you Voucher is a digital payment solution for cash customers in South Africa. Get your cash online, make…

Dear members, With Airtm which is a safe and reliable e-wallet, you’ll be able to conveniently move money into and out of your account in minutes. Make your first deposit now and experience it for yourself. Just follow…

Dear members, Here is how to post a Buy/Sell ad via the Deriv P2P: Click on the “Ads” icon on your Deriv P2P App At the bottom right of the page, Hit “+” to create a new ad Select the “Buy USD” if you wish …

Dear members, Here is how to post a Buy/Sell ad via the website version via this link Deriv App | Deriv Choose the type of Ad you want to create Enter the following details Total Buy/Sell amount that you want Th…

Do take note that most of our procedures have processing time and here are the details of it:- Deposits After making a deposit, the amount shall be credited instantly If your deposit does not reflect, provide us with…

Dear members, Here is some important information that you should know regarding the European (EU) accounts. 1. Markets offered Forex, Crypto, Crash 300, Boom 300 Volatility 150 (1s) and Volatility 250 (1s) CFD on MT5 …

If you have not received verification emails such as withdrawal or reset/change password email, you may perform the following first: Ensure you are logged in to the correct registered email address Check your spam box …

Dear members, We’ll help you with how to smoothen and have a quick verification process for both your proof of identity and proof of address document. Proof of identity document Your name in your profile and your do…

Here is the step by step on how to upload your proof of identity document. Step 1: You may go to this link https://app.deriv.com/account/proof-of-identity to proceed with the proof of identity verification Step 2: Choo…

Dear members, Here are the Frequent Asked Questions when it comes to Affiliates: 1. Can I register my account under my own affiliate link? No, you can not register or create your own account under/using your own affi…

Dear members of the community, This article is mainly for Payment Agents that provide third-party payment services on our platform. Do take note that you are now able to have 2 Deriv Accounts to keep your business and …

Dear members, You are able to save your Payments Methods permanently. How to do it? You may refer to the steps below: Sign in to your Deriv.com account Click on Profile below on the screen Click on Settings …

Dear members, You are able to save your Payments Methods permanently. How to do it? You may refer to the steps below: Log in to your Deriv.com account Click on Cashier Click on the Deriv P2P Click on My pr…

Dear communities, To delete Ad(s) from the Mobile, you may follow these steps. Go to the “Ads” section Click on the “3 dots” on the desired order that needs to be deleted. Then, a popup box would appear prompting the…

Hi Deriv Community! :wave: You may find this article regarding API tokens which is available in the settings section of your account. What is API? Application Programming Interface (API) is a technology that allows 2…

Hi Deriv Community Members, Here is what to do if you are facing Paylivre’s Error “user not found” You will need to click on the “email” field option and edit the email address to match with the same one used to cre…