General Discussion

Hello Deriv Community Members Trading online can be exciting, but it’s important to be reminded that there are risks involved. We encourage all our users to secure their accounts and trade responsibly to experience the …

Hi Deriv Community Members, Just a gentle reminder on the Holidays: Thanksgiving holiday on 24th November 2022 Please expect these changes : Restrictions on minimum contract duration and trading hours Increase in co…

Hi Deriv Community, If you are planning to create MT5 accounts under the jurisdiction of the British Virgin Islands, Vanuatu, or Labuan accounts, you would need to present your Tax Identification Number. Where to find…

Dear Members, A cryptocurrency wallet is a software (programme) or hardware (device) that lets you store your digital coins safely. Software wallets are also called hot wallets and store your private keys in a program …

Greetings all Deriv Community members, Did you know common trading mistakes aren’t specific to beginners? Even seasoned traders make mistakes. The solution to avoiding them lies in developing a structured and discipline…

Greetings to all Deriv Community members, We would like to share with you how to change the setting for the trading platform. Log in to your account here At the bottom right corner of your screen, you will see s…

Hello Deriv community members, We would like to share the steps and the options for raising a dispute on P2P order. In order to raise a dispute, the order has to reach a 1-hour waiting time. Kindly check the waiting ti…

Dear Members, If you are wondering on how to add the Deriv shortcut app, this article might help you :slight_smile: Android phones with google browsers will be able to add this “app” icon. Below is the steps. Open th…

Dear Members, We are persistent to ensure you are able to identify a scammer when you are contacted or faced with one. Scammers are getting very skillful and each of us needs to be vigilant. Here are some ways to spot a…

Beloved Members, An ID confirmation photo (IDCP) is a photo of the account holder, holding their ID document and a handwritten note next to their face. IDCP is requested for account verification purposes. You must treat…

Dear Beloved members, We value the trust you place in Deriv and we are committed to making your trading experience secure and fraud-free. :warning:Scammers are indeed getting more resourceful, we insist on sharing some…

Dear members of the community, A payment agent ( PA ) is an exchanger that acts as an intermediary between the client and Deriv. The purpose of PA is to assist clients who cannot deposit using the payment methods that a…

Dear Beloved Members, Online trading can be confusing, especially for beginners. A demo account can help you with the aspects of trading, including: The importance of risk management A demo account helps you practic…

Dear Deriv Community As we welcome everyone to trade, there are some restrictions as below mentioned: If you are residing in one of the following countries, you won’t be able to open an account with us: American Samoa…

Dear Deriv Community , Here is the description for BTC SegWit. Segwit stands for Segregated Witness. In short, Segwit separates the transaction signatures so that the transaction uses less data on the Bitcoin network. …

Hello Deriv Community Below is the authentication process for clients from the EU. Countries in Europe that are part of the EU Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia,…

Dear Members, Here is a brief introduction regarding one of our payment methods:slight_smile: 1 for you Voucher is a digital payment solution for cash customers in South Africa. Get your cash online, make payments & to…

Dear members, With Airtm which is a safe and reliable e-wallet, you’ll be able to conveniently move money into and out of your account in minutes. Make your first deposit now and experience it for yourself. Just follow…

Dear members, Here is how to post a Buy/Sell ad via the app version: Click on the “Ads” icon on your Deriv P2P App At the bottom right of the page, Hit “+” to create a new ad Select the “Buy USD” if you wis…

Dear members, Here is how to post a Buy/Sell ad via the website version via this link https://app.deriv.com/cashier/p2p Choose the type of Ad you want to create Enter the following details Total Buy/Sell amount …

Do take note that most of our procedures have processing time and here are the details of it:- Deposits After making a deposit, the amount shall be credited instantly If your deposit does not reflect, provide us with…

Here is some important information that you should know regarding the European (EU) accounts. 1. Markets offered Forex, Crypto, Volatility 200 (1s), Volatility 300 (1s), Crash 300, Boom 300 2. Trade Type and Offered …

If you have not received verification emails such as withdrawal or reset/change password email, you may perform the following first: Ensure you are logged in to the correct registered email address Check your spam box …

Dear members, We’ll help you with how to smoothen and have a quick verification process for both your proof of identity and proof of address document. Proof of identity document Your name in your profile and your do…

Here is the step by step on how to upload your proof of identity document. Step 1: You may go to this link https://app.deriv.com/account/proof-of-identity to proceed with the proof of identity verification Step 2: Choo…

Dear members, In order to know what kind of commission plan you’re under, you can sign in to your dashboard by using your username and password at the following link: https://login.deriv.com/signin.php For a simple des…

Dear members, Here are the Frequent Asked Questions when it comes to Affiliates: 1. Can I register my account under my own affiliate link? No, you can not register or create your own account under/using your own affi…

Dear members of the community, This article is mainly for Payment Agents that provide third-party payment services on our platform. Do take note that you are now able to have 2 Deriv Accounts to keep your business and …

Dear members, To receive the full amount on P2P, you are able to use the funds deposited via bank transfer or any available deposit methods listed on our website except for credit and debit cards (including Maestro and …

Dear members, You are able to save your Payments Methods permanently. How to do it? You may refer to the steps below: Sign in to your Deriv.com account Click on Profile below on the screen Click on Settings …