Authentication Process for EU Clients

,
1

Welcome to the Deriv Community! If you’re a client from the European Union (EU), here’s a guide to help you complete the authentication process for your account.

EU Member Countries:
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Steps to Authenticate Your Account:

  1. Proof of Identity + Selfie:

    • Provide a valid identity document that displays your photo, name, date of birth, and nationality. Ensure the document is not expired.

  2. Proof of Address:

    • Submit a document with your full name and the address listed on your Deriv account. The document must be dated within the last 6 months, such as a bank statement or utility bill.

  3. Tax Identification Number (TIN):

    • Enter your official tax identification number assigned by your current country of residence.

Once all documents are submitted and verified, your account will be fully authenticated. For assistance, visit our Help Centre or contact us through Live Chat and WhatsApp.

We hope this information simplifies your authentication process.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

A minha conta foi bloqueado, como faço para desbloquear?

1 Like
5

Good morning am not able to receive payment from outside the country to my country

6

Dear @cateran-alcogel-2 , thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.