Authentication Process for EU Clients

1

Hello Deriv Community

Below is the authentication process for clients from the EU.

Countries in Europe that are part of the EU
Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden .

To fully authenticate the accounts, we’ll need:

  1. Proof of Identity + Selfie
    An identity document that must show your photo, name, DOB, and country of citizenship/nationality. And the document must not be expired.

  2. Proof of Address
    A document that must include the client’s full name, the same address as in the client’s account, and the issue date must be within the last 6 months. The document can be a bank statement or utility bill.

  3. Tax Identification Number (TIN)
    Please update your official tax identification number from your current country of residence.

Once ALL these related documents and information are obtained and successfully verified, then the account will be Authenticated.

Hope this is informative and helps ease your authentication process.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

A minha conta foi bloqueado, como faço para desbloquear?

1 Like
5

Good morning am not able to receive payment from outside the country to my country

6

Dear @cateran-alcogel-2 , thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.