FAQs for Affiliates

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1

Dear members,

Here are the Frequently Asked Questions when it comes to Affiliates:

1. Can I register my account under my own affiliate link?

  • No, you cannot register or create your own account under/using your own affiliate link because it defeats the purpose of the referral program. For more information, refer to these Terms and Conditions.

2. How can I withdraw my commission?

For the Revenue Share and Turnover Programs:

If you’ve chosen to receive the commission in your Deriv account, follow these steps to withdraw:

  1. Log in to your Deriv account.

  2. Go to Cashier > Withdrawal.

  3. Follow the instructions to make a withdrawal.

If you’ve chosen to receive the commission in your Neteller or crypto wallet, follow the in-app instructions to withdraw.

For the IB Program

First, transfer the commission from your MT5 account to your Deriv account. Secondly, follow these steps:

  1. Log in to your Deriv account.
  2. Go to Cashier > Transfer.
  3. Transfer funds from your MT5 account to your Deriv account.

Then, make a withdrawal from your Deriv account:

  1. Go to Cashier > Withdrawal.
  2. Follow the instructions to make a withdrawal.

3. Can I check which affiliate I am registered under?

  • Yes, you may contact us via live chat support for further assistance.

4. Can I change my commission plan?

  • No, but you can sign up for a new commission plan using a different username. Only one account per plan is allowed in your affiliate dashboard. Duplicate accounts under the same plan will be identified, and one will be closed.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

I’m seriously in need of serious help here. I want to deposit badly and join my IB to start trading immediately today but I haven’t gotten feedback at all after 48 hour ticket for linking my account to my IB. I have reached out to support but they are taking me around in circles.

4

Thank you for joining the community! We regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via live chat or WhatsApp, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

5

That is the support that are not helping me.

I’ve waited 48 hours for this ticket to resolve from live chat but nothing. Still at 1 bar till now

6

I used to receive money in my MT5 account, and sometimes it would also come into Trader Hub. But now I’m seeing that the money is not coming into my MT5 account; it’s coming directly into Trader Hub. And when it comes into Trader Hub, it appears under the name of turnover.

So why am I not receiving my MT5 commission? Is the commission being added together in Trader Hub? Or is it delayed? How can I check this?

Secondly, when I open my Affiliate Partner dashboard, I don’t see any data that shows what is directly coming into Trader Hub. So how can I differentiate which accounts are generating how much money? And how much money is coming from each of my clients’ accounts?

Thank you.