Steps to follow when not receiving Verification email

If you have not received verification emails such as withdrawal or reset/change password email, you may perform the following first:

  • Ensure you are logged in to the correct registered email address
  • Check your spam box in your email
  • You may refresh the page and repeat to send the verification link
  • Ensure your email inbox still have capacity
  • Use an incognito browser to send the verification link
  • Ensure that your Chrome browser is updated to the latest version
  • May try on another device

If you have done the above, and the issue persists, you may contact us via LiveChat. We’ll assist you at the earliest.

Hope the above helps!

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