Hi Deriv Community Members, We have listed down the available cryptocurrencies that we are offering on our platform, kindly check the token and the suitable network for the cryptocurrencies with the image below : We…

Hi Deriv Community Members, :bulb: If you have received an error message upon withdrawal stating that you have reached the withdrawal limit for your VISA Card of 25,000 USD, please contact us via LiveChat for further …

Hi Deriv Community Members, :bulb: Now you can filter the payment method you would like to use for the payment agent’s deposit and withdrawal, kindly follow the steps below on how to filter the payment methods : Step 1:…

Hi Deriv Community Members, :bulb: Please note that if you are getting an invalid address while scanning the QR code for a Cryptocurrency deposit, please use the web version of your Cryptocurrency wallet instead of s…

Hi Deriv Community Members, :bulb: Please note that if your recent deposit is unsuccessful due to the RCS error as per the image above. We would advise you to contact your bank for further details as this error messag…

Hi Deriv Community Members, :bulb: If your deposit has been rejected by the card issuer due to an SCA error. SCA (Strong Customer Authentication) requirements are required by the bank thus please ensure all security …

Hi Deriv Community Members, :innocent: If your deposit has been declined by the bank due to an invalid format or field. This indicates the card details were incorrect. Please ensure there are no spaces or special cha…

Hi Deriv Community Members, :innocent: If you share your payment method with another user, it will take 1-3 working days to resolve the case as we will proceed to remove the shared payment method and unlock your acco…

Hi Deriv Community Members, :innocent: If you received a deposit error as “Authentication failed” upon depositing via Mastercard or VisaCard, it shows that your debit/credit card 3-D Secure authentication was not comple…

Hi Deriv Community Members, Good day You can use the 1ForYou Voucher partially for the deposit You can actually use a partial amount of the 1ForYou voucher purchased when you are making the deposit. When depositing a…

Hi Deriv Community Members, Please be advised all crypto deposits might take up to 24 business hours to credit depending on Blockchain confirmations which are minimum confirmation needed will be 3 and processing time. I…

Hi Deriv Community Members, You can now check your cryptocurrency deposit and withdrawal from your account statement. Firstly, please switch your account to a cryptocurrency account and click on the “Report” and look fo…

Hi Deriv Community Members, :innocent: We have listed the guideline for deposit and withdrawal on our payment methods page in PDF format. Here are the steps on how to check the guideline for the payment methods. Step …

Hi Deriv Community Members, :innocent: Have you checked the account limits in your setting? Do not know how to check the information, no worries. We will guide you. Please search to your Manage account setting and look…

Hi Deriv Community Members, :innocent: Coinspaid is our new payment method where you will make a deposit using crypto (BTC/LTC/ETH/BCH) and received the fund in fiat currency in your fiat account (USD/GBP/AUD/EUR). …

Hi Deriv Community Members, Here are the steps for how to deposit using a payment agent from your Deriv account. :innocent: Deposit using Payment Agent Step 1 : Go to our cashier page and look for the payment agents m…

Hi Deriv Community Members, Here are the steps for how to withdraw using a payment agent from your Deriv account. :innocent: Withdraw using Payment Agent Please note that if you deposit only using a payment agent, the…

Hi Deriv Community Members, :innocent: Supported currencies Below is the list of our supported cryptocurrencies on our platform BTC (Bitcoin) LTC (Litecoin) USDT (Omnicore Tether - Bitcoin based) ETH (Ethereum) USDC …

Hi Members, What is Fiat Onramp? Fiat onramp is a cashier service that allows you to convert fiat currencies to crypto to top up your cryptocurrency accounts. For this feature, we will use a 3rd party exchange service …

Hi Deriv Community Members, You may withdraw the free bonus amount once you have exceeded an account turnover of 25 times the bonus amount value. This is explained in our Terms & Conditions in detail: https://deriv.com…

Dear Deriv Community Members, Did the token/verification link show as expired? This problem might be a result of clicking on the ‘Withdraw’ button multiple times. Try the process once again and click on the latest ver…

Customer Redirected to Skrill Website Please follow the steps below to solve the deposit issue : If you are receiving the blank page on your Skrill account, please ensure that your connectivity is stable. Ma…

Dear Deriv Community members, :innocent: If your deposit transactions were aborted during payment, please follow the instruction given below : Please make the appropriate payment details within a timely manner to …

If you are receiving the pending or expired error when you tried to deposit using Neteller account as the image below : It could be due to if you did not complete the deposit within the time frame given or it could b…

Dear members of the Deriv Community, We would like to share a step-by-step on how to solve the Zingpay Customer Redirected Error Your deposit is unsuccessful as you might enter an invalid login credential or browser is…

Hi Deriv Community members, If you are unable to complete the deposit transaction using PerfectMoney and the error shows as image below : It could be due to your recent deposit being unsuccessful as the browser d…

Credit/Debit Card Blocked/Canceled/Stolen/Lost If your credit/debit card has been blocked/canceled/stolen/lost, kindly provide us with proof of card closure letter issued by your bank via LiveChat and make sure that t…

Skrill and Neteller Deposit issue If you deposited your Skrill or Neteller wallet using Mastercard, you will not able to deposit this amount to your account. It is due to the restriction set by the Mastercard on Skrill …

What to do if your card deposit limit is exceeded? Kindly note that there is a maximum attempt for Mastercard/Visa Card deposits, which is: 3 attempts per hour 5 successful deposits per day 15 successful deposits pe…

How to check the minimum withdrawal limit for the cryptocurrency ? You can check the minimum limit using your cashier page via this link Deriv App | Deriv You can also check how much is the balance that you have in y…