Payments & Transactions

What to do if your card deposit limit is exceeded? Kindly note that there is a maximum attempt for Mastercard/Visa Card deposits, which is: 3 attempts per hour 5 successful deposits per day 15 successful deposits p…

Hi I’m try to withdraw money to Netteller account. but its not see there. Why Netteller not available for withdraw money?

Dear binary team, For the past two days, I have not been able to withdraw my bitcoins. What could be the problem? I will be happy if this error is corrected as soon as possible. Regards Promise Chukwuemelie Ezenwosu

How to check the minimum withdrawal limit for the cryptocurrency ? You can check the minimum limit using your cashier page via this link Deriv App | Deriv You can also check how much is the balance that you have in …

Cryptocurrency address Kindly verify and check your cryptocurrency deposit address on our cashier page before you proceed to deposit as it will change from time to time. For more information, you can refer to our ca…

Withdrawal process timeframe The timeframe for the withdrawal process depends on the payment method. Generally, it will take 24 hours from our end to process the withdrawal. Credit/Debit Card: The funds will take 5 …

Payment agent activation Did you use the same method to deposit (payment agent)? If yes, you should be able to withdraw using the same method. We always encourage our clients to deposit and withdraw using the same met…

One of the most common reasons is because you are attempting to deposit using a different client’s payment account (bank cards, eWallets, etc). Sharing of payment method is prohibited, hence, if the account you are tryi…

You can lift your withdrawal limits by authenticating your account. Below are the documents required; Proof of Identity Proof of Address A picture of yourself To view your current withdrawal limits, please go to Sett…

Exceeded the number of deposit? If you have attempted a few unsuccessful deposits and received this error stating you have exceeded your deposit limit, we will advise you to try after an hour. This is due to multiple t…

Your deposits and withdrawals will be processed within one day. Please note that your bank or money transfer service may require additional time to process your request. You may click here to view the processing time f…

Our list of supported payment methods includes bank wire, credit and debit cards, e-Wallets, and cryptocurrencies, you may view it at this link; https://deriv.com/payment-methods/ You can also manage your funds through …

You may withdraw the free bonus amount once you have exceeded an account turnover of 25 times the bonus amount value. This is explained in our Terms & Conditions in detail: https://deriv.com/tnc/funds-and-transfers.pdf …

You can deposit or withdraw a minimum of USD/EUR/GBP/AUD 5 via an e-Wallets. Other payment methods have different limits. Nevertheless, if you would prefer to have no minimum limit for deposits, you may use any of our …

Did you deposit via MasterCard but unable to find the same payment method at your Withdrawal section? This is a common issue faced by our clients due to card processor limitation. Nevertheless, we offer our clients the …

Did the token/verification link show as expired? This problem might be a result of clicking on the ‘Withdraw’ button multiple times. Try the process once again and click on the latest verification link sent to your ema…