Deposit & Withdrawal

Topic	Replies	Views	Activity
My Credit Card Deposit Declined This usually happens to clients who are depositing with us for the first time using their credit card. You will need to contact your respective bank to authorise transactions with us, ‘Deriv’. If that doesn’t work, you…	56	8501	December 30, 2020
I Am Unable To Withdraw? Shared your payment method? One of the most common reasons is because you are attempting to deposit using a different client’s payment account (bank cards, eWallets, etc). Sharing of payment method is prohibited, hence, if the account you are tryi…	37	6405	December 30, 2020
Deposit & Withdrawal Processing Time Your deposits and withdrawals will be processed within one day. Please note that your bank or money transfer service may require additional time to process your request. You may click here to view the processing time f…	65	12701	December 30, 2020
Payment Agent Activation Payment agent activation Did you use the same method to deposit (payment agent)? If yes, you should be able to withdraw using the same method. We always encourage our clients to deposit and withdraw using the same met…	6	4767	September 24, 2020
Limit exceeded? or Due to multiple successful/unsuccessful attempts? Exceeded the number of deposit? If you have attempted a few unsuccessful deposits and received this error stating you have exceeded your deposit limit, we will advise you to try after an hour. This is due to multiple t…	3	1085	September 21, 2020
Available Payment Methods Our list of supported payment methods includes bank wire, credit and debit cards, e-Wallets, and cryptocurrencies, you may view it at this link; https://deriv.com/payment-methods/ You can also manage your funds through …	8	1407	September 15, 2020
How To Activate Payment Agent For Withdrawal If you prefer to deposit and withdraw via a Payment Agent, you would be not able to use the other payment methods. This is because the feature will auto-disable when you use a different payment method for deposit. Henc…	3	1501	August 26, 2020
Can I withdraw my deposit bonus? You may withdraw the free bonus amount once you have exceeded an account turnover of 25 times the bonus amount value. This is explained in our Terms & Conditions in detail: https://deriv.com/funds-and-transfers.pdf You…	1	399	August 10, 2020
How can I lift my withdrawal limits? You can lift your withdrawal limits by authenticating your account. Below are the documents required; Proof of Identity Proof of Address A picture of yourself To view your current withdrawal limits, please go to Sett…	1	687	August 10, 2020
What is the minimum deposit or withdrawal amount? You can deposit or withdraw a minimum of USD/EUR/GBP/AUD 5 via an e-Wallets. Other payment methods have different limits. Nevertheless, if you would prefer to have no minimum limit for deposits, you may use any of our …	1	604	August 10, 2020
My withdrawal verification link expired. What should I do? Did the token/verification link show as expired? This problem might be a result of clicking on the ‘Withdraw’ button multiple times. Try the process once again and click on the latest verification link sent to your ema…	1	464	August 10, 2020
My cashier is locked	2	1315	December 23, 2020
My card withdrawal is 5 days now and no payment	8	1059	December 17, 2020
PENDING BITCOIN WITHDRAWAL	19	1605	October 8, 2020
ESTAFA MAL SERVICIO DE ESTA COMPAÑIA	3	413	September 28, 2020
https://sjc3.discourse-cdn.com/business4/user_avatar/community.deriv.com/bala-deriv/25/11_2.png	0	87	September 23, 2020
NO PUEDO RETIRAR MIS FONDOS	0	161	September 22, 2020
Why is etherium withdraw is not going through?	2	162	September 22, 2020
WITHDRAWAL FROM MY PAYMENT AGENT IS DECLINE !	0	213	September 22, 2020
Deposit to my account ID: CR1370625	0	208	September 22, 2020
BTC withdrawal pending	0	169	September 22, 2020
Withdrawal of $39 from my binary account to BTC wallet	0	142	September 21, 2020
Withdawal	0	189	September 21, 2020
Deposit & penarikan	0	133	September 21, 2020
MT103	0	116	September 21, 2020
Debit card rejected	1	257	September 21, 2020
RETIRADA DE FUNDOS ,NAO PAGA HÁ 3 MESES	0	119	September 20, 2020
Withdrawal via payment agents	0	171	September 20, 2020
Estou com dificuldade em tranferir dinheiro entre minhas contas	0	114	September 20, 2020
pasindu kumara	0	119	September 20, 2020

Deriv (Investments) Europe Ltd (W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta) is licensed in Malta and regulated by the Malta Financial Services Authority under the Investment Services Act to provide investment services in the European Union (licence no. IS/70156). It is also authorised and subject to limited regulation by the Financial Conduct Authority in the UK. Details about the extent of our authorisation and regulation by the Financial Conduct Authority are available from us on request.

Deriv (MX) Ltd, Millennium House, Level 1, Victoria Road, Douglas IM2 4RW, Isle of Man, is licensed and regulated in Great Britain by the Gambling Commission under account no. 39172 and by the Gambling Supervision Commission in the Isle of Man.

Deriv (Europe) Limited, W Business Centre, Level 3, Triq Dun Karm, Birkirkara BKR 9033, Malta, is licensed and regulated for synthetic indices by the Malta Gaming Authority (licence no. MGA/B2C/102/2000), by the Gambling Commission for clients in Great Britain under account no. 39495, and by the Revenue Commissioners for clients in Ireland (licence no. 1010285).

Deriv Investments (Europe) Ltd is authorised to deal on its own account and is both the manufacturer and distributor of its products.

This information is intended for Retail & Professional clients.

CFDs offered by Deriv Investments (Europe) Ltd are considered complex derivatives and may not be suitable for retail clients.They may be affected by changes in currency exchange rates; If you invest in this product you may lose some or all of the money you invest; The value of your investment may go down as well as up.
CFDs offered by Deriv Investments (Europe) ltd also come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with Deriv Investments (Europe) ltd. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

+18 Icon Please trade responsibly. For more information about responsible trading please click here.