Information needed for the uncredited deposit

Payments & Transactions
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Hi Deriv Community Members, :bulb:

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If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance.

Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit.

For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the information below:

  • Sender name and account number/email address
  • Receiver name
  • Amount
  • Date and time of the transaction
  • Transaction ID/reference number

For bank transactions, we will need the Notification of Payments generated from the bank and contains the bank’s name and logo.

However, please note that for certain cases, the Proof of Transaction receipt can only be accepted subject to internal checks.

Please ensure that your funds have been deducted from your end before you proceed to contact us.

Kindly note certain payment methods’ deposit requires up to 15 working days to reflect on your Deriv account before we can assist to trace the funds. Below is the listed payment method:

Directa24
PayRetailers
PIX
PayLivre
Astropay
UPI
UPI QR
All Directa (deposits, transfers)
Mpesa
Netbanking

Disclaimer: The expectation time might differ for each transaction.

Hope this information helps :bulb:

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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My cashier is locked i want to unlock it

1 Like
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Hello @arcings-adwards-2, we regret to note this. However, we would need to check further on your issue. Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

1 Like
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Salut deriv
J’ai fait une transaction de 65 dollars sur mon compte de trading il y’a quelques heures mais j’ai toujours rien reçu … Je l’ai fait pas MTN money côté d’ivoire
J’ai rien reçu sur mon compte

1 Like
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hi derivative I made a transaction of 65 dollars on my trading account a few hours ago but I still have not received anything … I did not MTN money côte d’ivoire I haven’t received anything on my account

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Dear @cakiest-agapeic-2 , thank you for joining our community! We are sorry to hear this. We would need to check further on your case. Therefore, to assist you further in regards to your case, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.