I deposited money and it does not appear in my deriv account, but they are blocked in my bank account

[belying-adenyls-2]

Hello DERIV community,
I tell you I made a deposit of 50 dollars in my deriv account but I got an error, but the 50 dollars were deducted from my credit card, and if I go to my bank the 50 dollars appear blocked by Blocking authorization / Deriv.com jersey jey
Thank you in advance for help

[Farahin_derivadmin]

Hello, @belying-adenyls-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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Regards,

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[astarte-airward-2]

@belying-adenyls-2, Did this get eventually resolved? How long did you have to wait?

[Sivapria_derivadmin]

Hi @astarte-airward-2, thank you for joining our community! In regards to your deposit, kindly refer to the article below:

Information needed for the uncredited deposit

Hi Deriv Community Members, [image] If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the inform…

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

Online trading with Deriv | Simple. Flexible. Reliable.