I deposited money and it does not appear in my deriv account, but they are blocked in my bank account

Hello DERIV community,
I tell you I made a deposit of 50 dollars in my deriv account but I got an error, but the 50 dollars were deducted from my credit card, and if I go to my bank the 50 dollars appear blocked by Blocking authorization / Deriv.com jersey jey
Thank you in advance for help

Hello, @belying-adenyls-2 . Thank you for joining the community! We regret to note that. Kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

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