I’ve tried to add funds via UPI (meant to be instant) and the money has been deducted from my bank account, but my Deriv account hasn’t been credited and it has been more than 5 days now. I’ve logged a ticket, but your livechat as well as the team that handles tickets sucks. They simply copy/paste canned responses, so I’m trying my luck, seeking help here in your forums. Maybe you’ll show better standards here, given that this forum is open to public and everyone can watch everything.
I’m missing $300 in two transactions of $150 each.
None of which has been credited to my Deriv account.
Hi @abrased-abraser-2, thank you for joining our community! We are sorry to hear that your deposit has not been credited. Rest assured, our team is currently checking on your case and will get back to you as soon as they can. Thank you for your kind understanding and cooperation.
I know your team should be looking into this as there’s an existing ticket which I’ve shared in my post, but are they really making any progress? Deposit was made on 14th and it’s 21st. It’s been a week. Note that the deposit was made using UPI, which states that deposit via UPI is instant.
Hi @abrased-abraser-2. We are sorry to hear this. Upon checking, kindly be informed that it would take 5-15 working days for the funds to reflect on your account. If your Deriv cashier has yet to receive the funds after the 4th of September, you may get back to us, we will assist you accordingly by contacting the bank. Furthermore, kindly respond to the ticket or contact us via Live Chat for further assistance and protection of your account details. We thank you for your kind understanding and cooperation.
I funded my account since Thursday through online transfer and it hasn’t reflected in my account and the money has been deducted from my bank. I don’t know what to do.
Hello did you end up getting your refund? And how long did it take? I’m currently facing same issue. Made a deposit using zingpay but it was not credited to my account. However the transaction went through from my bank account. This is very frustrating, Deriv has to seriously work on this issue
Hi @brazils-acosmic-2, thank you for joining our community! We regret that your deposit has not been credited. Please rest assured that our team is investigating the matter and will update you as soon as possible. Thank you for your understanding and cooperation.