I deposited 15 dollars and 16 dollars via UPI on 10th July 2025.The transaction was successful at my end but it was not credited to my Deriv Wallet. I contacted deriv team through their live chat option and provided all details like :
- Transaction Amount
- Transaction Date and Time
- Receipt
- Reference Number
They told me that, they will resolve this issue within 1-3 days.However, it’s 4th day and i have still not received those deposits. When i contacted the support through live chat again, they are still saying it will take 1-3 days and giving me exactly same word to word reply that was given to me on very first day. A ticket was created by them and they had said that they had escalated the issue.However, I have neither received any update on that ticket nor any replies from anyone.
This is very frustrating. I recently started using deriv and also made some deposits and they were instant. Only God knows when my issue will get resolved. I don’t understand why they are taking that much time when i have shared all kinds of proof of my transactions.
How can one recommend deriv to others when a simple deposit is taking that much time and no one is helping.
2 Likes
Till now, The situation has not changed.My deposit has not arrived even after 5 days.When i am contacting through live chat, I am getting robotic response…i.e exactly word by word same response like:
Thank you for contacting Deriv and we apologise for the inconvenience you are experiencing.In regard to your deposit concern, rest assured that we have escalated your concern to the relevant department for further review,This will take up to 1-3 working days for review and further reply from the relevant team, but we will try to respond as soon as we can within the timeframe.Your patience and understanding in this matter are truly appreciated.
We hope the information helps and remain available for any further clarification.
Thank you for contacting us at Deriv.
We have escalated your concern to the relevant department for further review.
This will take up to 3 working days for review and further reply from the relevant team.
Your patience and understanding in this matter are truly appreciated.
I don’t think they are even investigating the matter or working on it.Pathetic service
1 Like
Even after 8 days, I am still waiting for my deposit to get credited in my deriv wallet. Hilarious thing is, “They are now asking me to provide a letter from bank stating that the transaction was successful from their end and was credited to deriv”.
I have already provided them the transaction details which shows transaction date and time with reference number. What’s shocking is, They use some payment provider for UPI meaning if you are using UPI, it will be first transferred from your bank to that UPI payment provider and then to the deriv.So, How can my bank say that the money was transferred to deriv when a third party is involved and it was transferred to them.
Never faced any such issue or delay elsewhere. They keep saying “They have escalated the issue..bla bla bla” but not doing anything.
They even tried to close my ticket without fixing my issue. I forgot to tell you that the first 15 dollar deposit issue was resolved but they simply tried to ignore the 16 dollar deposit issue which is still pending. I am totally unsatisfied with deriv and won’t use or recommend anyone else to use this platform.
1 Like
As expected, after 8 days, They told me that they won’t do anything in this. Even after providing all proof of transaction from my side, they are saying that they have not received money which is wrong.I have confirmed with the bank and bank has provided the name of the person to whom it was credited, the transaction reference number, transaction date and time etc..
I now understand the intention of Deriv.They don’t want to help me at all.They got a chance to keep my money and they did it.
I am leaving this platform to never return. If you are a fool like me and using this platform, you will get scammed sooner or later. I will never use this scammy platform ever and won’t recommend anyone to use it.
1 Like
Hi Deriv
Same is the issue with me
I have tried depositing 120$ and it is not reflecting in my account and it has been 2 days. The responses i am getting are robotic and canned
Should i be worried?
1 Like