I deposited 176 dollars and via JazzCash bank on 8th July 2025.The transaction was successful at my end but it was not credited to my Deriv Wallet. I contacted deriv team through their live chat option and provided all details like :
Transaction Amount
Transaction Date and Time
Receipt
Reference Number
They told me that, they will resolve this issue within 1-3 days.However, it’s 4th day and i have still not received those deposits. When i contacted the support through live chat again, they are still saying it will take 1-3 days and giving me exactly same word to word reply that was given to me on very first day. A ticket was created by them and they had said that they had escalated the issue.However, I have neither received any update on that ticket nor any replies from anyone.
This is very frustrating. I recently started using deriv and also made some deposits and they were instant. Only God knows when my issue will get resolved. I don’t understand why they are taking that much time when i have shared all kinds of proof of my transactions.
How can one recommend deriv to others when a simple deposit is taking that much time and no one is helping.
2 Likes
I had to close Deriv account permanently never to trade with. Deriv they are stealing people’s money even withdrawal process not working. Deriv now is a big scam
Hi @arollas-allergy-2, we are sorry to hear this. We’re truly sorry for the frustration and inconvenience you’ve experienced with your delayed deposit. Our team has already contacted the payment service provider to trace your funds and we’re actively following up to resolve this as quickly as possible.
We understand how important timely deposits are for your trading, and we apologize for the wait. You can continue to follow up using your support ticket (19683979), and we’ll make sure to provide any updates there as soon as we have them.
Thank you for your patience and understanding—please rest assured that we’re working hard on your behalf to solve this issue.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
Thank you for your response
Hi @ballium-ajitter-2, we are sorry to hear this. We take all concerns very seriously and remain committed to providing fair and secure services for our clients. As your account is now closed, if you have any unresolved issues or questions, please contact our support team via live chat or WhatsApp so we can assist you further. Your feedback is important to us, and we hope to have the opportunity to serve you better and welcome you back to trade with us in the future.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.