I deposited 176 dollars and via JazzCash bank on 8th July 2025.The transaction was successful at my end but it was not credited to my Deriv Wallet. I contacted deriv team through their live chat option and provided all details like :
Transaction Amount
Transaction Date and Time
Receipt
Reference Number
They told me that, they will resolve this issue within 1-3 days.However, it’s 4th day and i have still not received those deposits. When i contacted the support through live chat again, they are still saying it will take 1-3 days and giving me exactly same word to word reply that was given to me on very first day. A ticket was created by them and they had said that they had escalated the issue.However, I have neither received any update on that ticket nor any replies from anyone.
This is very frustrating. I recently started using deriv and also made some deposits and they were instant. Only God knows when my issue will get resolved. I don’t understand why they are taking that much time when i have shared all kinds of proof of my transactions.
How can one recommend deriv to others when a simple deposit is taking that much time and no one is helping.