I’ve tried to add funds via Bank UPI and the money has been deducted from my bank account, but my Deriv account hasn’t been credited and it has been more than 42 days now. I’ve logged a ticket, but your livechat as well as the team that handles tickets sucks. They simply copy/paste canned responses, so I’m trying my luck, seeking help here in your forums. Maybe you’ll show better standards here, given that this forum is open to public and everyone can watch everything.
even I have sent all proof of my deposit
I’m missing $408 in two transactions of $204 each.
None of which has been credited to my Deriv account.
Whenever I’m asking regarding my deposit they telling like this
(Good day to you. We understand your concern.
Kindly be informed that we are frequently checking your deposit inquiry with the relevant service provider.
As soon as we get an update we shall revert back to you.
Highly appreciate your kind understanding.
Thank you.
Best Regards,
Deriv Team)
Ticket - CR935620