deposit not made

Hello to all the community, since August 1, 2025 at 11:54 p.m., I made a deposit of $55 on my deriv account and since then it has not been credited to my deriv account, I even contacted the chat service on deriv they told me in 24 hours I would have an answer and since then I have received nothing, I really need help, I put you the screenshot of the deposit from my trust wallet.