I deposited money and it does not appear in my deriv account, but they are blocked in my bank account

[Sivapria_derivadmin]

Hi @astarte-airward-2, thank you for joining our community! In regards to your deposit, kindly refer to the article below:

Information needed for the uncredited deposit

Hi Deriv Community Members, [image] If your deposit is unsuccessful and your funds have been deducted from your end. No worries, you can contact us for further assistance. Before that, kindly ensure that you have all this information ready for our agents to check further on the uncredited deposit. For uncredited deposit issues, we require proper proof of transfer/deposit from your payment method provider for us to check further. Please ensure your proof of transfer included the inform…

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