Hello Deriv Community,
It’s very frustrating to get your crypto withdrawal order rejected. Here is a list of the most common reasons why this might happen:
-
You’ve used an invalid crypto address
Make sure you use the correct crypto address and network copied from your crypto wallet. -
You’ve used a different deposit payment method
Your deposit and withdrawal should be made through the same payment method. -
Your trading activity was low
You need to utilise funds for trading before you proceed to withdraw. -
Your account needs verification
In some cases, we might need extra documents to verify accounts. Check your inbox to see if this is the issue.
If you have any questions, please contact us via live chat or WhatsApp.