Information needed for uncredited crypto deposit

Payments & Transactions
1

Hello Deriv Community,

If your crypto deposit is unsuccessful and your funds have been deducted from your end, you need to wait for 3 confirmations from your crypto wallet with your Hash ID.

For uncredited crypto deposits, we require proper proof of transfer/deposit from your wallet provider to check further. Please ensure your proof of transfer includes the information below:

  • Hash ID
  • Network
  • Amount
  • Date and time of the transaction
  • Deposit address (must be the same as your crypto cashier’s address)
  • Type of cryptocurrencies

Please ensure that your funds have been deducted from your end and the transaction is successful before you proceed to contact us for further checking.

Disclaimer: the expectation time might differ for each transaction.

Hope this information helps.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

3

Please are there any charges for making deposits with usdt or any other cryptos

4

Hi @cerates-alamoth-1, thank you for joining our Community. Please be informed that we don’t charge any fees for deposits and withdrawals however there are charges for internal transfers and you may check that on your Cashier page under the transfer section. At the same time, we highly suggest you check with your crypto wallet provider for any additional charges.

5

Hello,

Where can i find my hash id?

6

Hello @arustle-airfoil-2,

Thank you for joining our community and for leaving a comment.

Kindly know that you can reach out to us via live chat and request the hash ID.

We’re here to help and would be delighted to assist you further. Thank you!

7

I reached out on live but still they are not providing the hash

8

Hi @apraxia-airfoil-2, thank you for joining our community! We are sorry to hear this. Rest assured, your case has been escalated to the relevant team for further assistance. Kindly allow them some time to get back to you with your request. You kind understanding and patience is highly appreciated. Thank you.

If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!

9

I made deposit 500$ 3 days ago, but money not arrived in my deriv
account. deriv agent opened ticket, but no resolve, in live chat agent just sayd you get info via email, but nobody answer me
with email.

10

Hi @chiefer-aeoline-2, thank you for contacting us. We are sorry to hear that you have not received your withdrawal. Rest assured that our relevant team has been in contact with you through Ticket ID DUQM5 and will provide you with an update soon. We appreciate your kind patience and understanding.

If you have any other questions, drop us a message on [Live Chat or WhatsApp]. Not a member yet? No worries! Click here to register and join us. Thank you.

11

There is no answer any support, everyday just new excuses.

There are always new excuses do not pay this money back!