Hello Deriv Community,
If your crypto deposit is unsuccessful and your funds have been deducted from your end, you need to wait for 3 confirmations from your crypto wallet with your Hash ID.
For uncredited crypto deposits, we require proper proof of transfer/deposit from your wallet provider to check further. Please ensure your proof of transfer includes the information below:
- Hash ID
- Date and time of the transaction
- Deposit address (must be the same as your crypto cashier’s address)
- Type of cryptocurrencies
Please ensure that your funds have been deducted from your end and the transaction is successful before you proceed to contact us for further checking.
Disclaimer: the expectation time might differ for each transaction.
Hope this information helps.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.