Pending crypto deposit

Payments & Transactions
1

Hi Deriv Community Members,

Please be advised, that your crypto deposit should get enough confirmations in the blockchain before it can be credited into your Deriv account. The amount of confirmations depends on the cryptocurrency, fee paid, and blockchain used, but usually should not be more than 24 hours.

If your crypto transaction will be pending for up to 24 hours in the blockchain, it could be due to low fees paid or other circumstances that we kindly ask you to check further with your crypto wallet support.

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We hope this information finds you well. :bulb:

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

1 Like
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hey guys, i just wanted some clarification about crypto deposits. if i did a usdt transfer to my usdc account in deriv, can it be resolved and how long does it take? i received an email about the issue and they asked me to open a eusdt account. does it mean they will work on the issue and transfer it to my new eusdt account? how long does it take to reflect?

1 Like
4

Hello @arrived-acacine-2,

Thank you for joining the community and for leaving us a comment.

Please note that we would need to check further on your issue.
Therefore, kindly reach out to us via LiveChat, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible.

Thank you.

5

It has been resolved thank you for your help.
It has been converted to eusdt.
Regards

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You are most welcome @arrived-acacine-2.
We are glad to have assisted you in this matter.
Thank you!

7

Hello guys yesterday I deposited some ETH to my Deriv account via my Binance wallet but so far nothing is coming to my account as the transaction is successfully completed.

3 Likes
8

Hello, sorry, you solved your problem because I still deposited eth but I don’t have anything in my account.

1 Like
9

I have made a USDT Deposit of 209 USDT . It has not reflected into my account. It is now over 2 hours.

Address: TRdXHfzRiZPEY6derNDgBsTwv7K19T3H3U
Hash ID: b28d1d3812c2cc96b0a8019def30eeee8aad60a4bbd0aefe62adbe3eabb2fbac
Network used: USDT TRC 20
Amount: 209 usdt
Date: 2024-09-24 06:14:54 (UTC)

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image1142×376 17 KB

Some please assist

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Hi @bilgier-abbozzo-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor and you may refer to our email with the Ticket ID B3SO2. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

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I deposit to USD 2$ my deriv though bybit wallet for about an 5 hour now it have not be seen in my deriv wallet happened it

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Hi @admiral-airlock-2 Thank you for reaching out to us. We’re sorry for the inconvenience you experienced regarding the deposit. Kindly contact our Live Chat support for immediate assistance. Thank you.

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I deposit to USD 2$ my deriv though bybit wallet for about an 24 hour now it have not be seen in my deriv wallet happened it

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Hello @admiral-airlock-2 , we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case. If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!