I am trying to get my Deriv account verified. For some reason, after the verification failed the first time, the submit button is disabled. I am trying to produce a valid document for verification and the platform is not allowing me to submit it successfully. The chatbot is useless also. It asks me to wait while they connect to a person to chat live, it never happens. How do I get in touch with the support team? How can I get the issue resolved??
Hello @catalos-abashed-4, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.
If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!