Processing time

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Do take note that most of our procedures have processing time and here are the details of it:-

  1. Deposits
  • After making a deposit, the amount shall be credited instantly
  • If your deposit does not reflect, provide us with proof of transfer as mentioned in this article and our relevant team will require 1-3 working days to check on it. We shall give you an update once we have done the checking.
  1. Withdrawals
  • We process withdrawals within 24 hours after you have requested it
  • Time taken for the amount of your withdrawal to reflect in your account may vary depending on the payment method you have used.
  1. Investigations
  • There are a few situations that require further checkings from our relevant team, and this process takes 1-3 working days. Once done, we will update you accordingly
  1. Account unlocking
  • If your account gets locked, we will notify you of the reasons via email, and unlocking the account requires 1-3 working days. Note: This depends on the requirements to unlock your account

We truly appreciate your patience and understanding in this matter.

If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.

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My deposit hasn’t reflected in my account since Oct 15