Note:If you have forgotten your password, you can simply reset it. See how:
We’re here to help! If you have any other questions, just drop us a message on Live Chat or WhatsApp. Not a member yet? No worries! Click here to register and join us.
To learn more about your Deriv account you may follow our help centre.
Hello, @agonied-adaptor-2. Thank you for joining the community! We regret to note that you are having an issue logging in to your Deriv X account. Upon checking, we noticed that you had inserted your email address as your username. Kindly be advised that you need to input the username as per your Deriv X dashboard via this link: Deriv App | Deriv
Also, we would suggest you remove the above screenshot, as it consists of your personal details. This is for your account’s data protection.
We hope the above is helpful. Please contact us via live chat or WhatsApp if you have any questions.
Hello @Farahin_derivadmin . Thanks so much for your feedback. I just checked the dashboard but didn’t find the user name I should enter. Would you please tell where exactly to get it?
Also how can I remove only the screenshot from my previous post? Didn’t find out.
Thanks again for your support.
Hi @agonied-adaptor-2. Thank you for reaching out to us again. To see the username, kindly go to this link: Deriv App | Deriv and you may get the username as per the below image:
Hope the above is helpful and if you have any other enquiry, kindly reach out to our Live Chat support for further assistance.
Hi @bebrine-abetted-2. Thank you for joining our community! We would like to apologize for the inconvenience you have experienced today. There has been some issue that occurred, however, the issue has been resolved accordingly. You may try to log in again to your account. If you still encounter the same issue, kindly reach out to our Live Chat support for further assistance. Thank you.
Hello @Farahin_derivadmin , thanks once again for your feedback! But I think there might be an issue with the app on log in… as you can see from the screenshot, I finally got my username with a new password, still the login using the app is saying “error! Credentials are invalid”.
Please help! Also the live chat is a robot with predefined Q&A not at all related to my issue. So hoping to get the best help from here! That’s why we are a community.
Hello, @agonied-adaptor-2. Thank you for reaching out to us here again. We are sorry for the inconvenience you have to experience logging in to your account. We suggest you to reach out to our Live Chat support as they are equipped to assist you on the issue with a better assistance as this is for the protection of your account’s data. Hope this is helpful. Thank you.
Deriv copier.
Discover Top Traders to Follow & Copy On derivcopier.com
web based platform for anyone that uses MT4.
Hosted in the cloud 24/7 without the hassle of a VPS,
Allowing you to copy trades to any amount of trading accounts.
Add any MT5/4 broker account
Copy trades For
-Boom & crash
-Voltility Indices
-currencies
-Binary options
You can follow trading accounts of other users
Hi @apatura-agitate-2, Thank you for joining our community! Could you please confirm whether you are referring to your Deriv login details or your MT5 login details? We are looking forward to hearing from you. If you have any other questions, drop us a message on [Live Chat or WhatsApp]. Not a member yet? No worries! Click here to register and join us.
