Hello Deriv Community members,
Do you have any thoughts on how to change your home address on our platform?
Allow us to share with you the steps to change your home address.
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Log in to your account here
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Go to your profile page here. and choose the “Personal details” option on the left sidebar.
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Update your new home address in the “Address” section and once done, click the “Submit” button.
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You shall receive an email requesting you to submit the latest Proof of Address (POA). For more information on POA, you can refer here. Kindly allow 1 to 3 working days for the respective team to do the checking and update you via email.
Hope the above information is helpful for everyone.
If the account has been fully authenticated or if your country of residence does not support the changes, you can contact our customer service via LiveChat to request the desired change by providing us with the relevant documents.
If you have any questions, please visit our Help Centre or contact us via Live Chat and WhatsApp.
They dont give me option to change it, what to do
1 Like
Dear @bowyang-affrays-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat with your proof of address, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.
Hello,
I need to change proof of address to match with my current residence
Help
1 Like
Hi @aftergo-aefauld-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
Hello i need help with changing my residence and i already sent the document required
Hi @birsles-aerotow-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!
