Change Home Address

Accounts
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Here are the steps to change your home address on the Deriv platform:

  1. Log in to your account: Start by logging into your Deriv account using the provided link.

  2. Access your profile page: Navigate to your profile page by clicking here, and select the “Personal details” option from the left sidebar.

  3. Update your address: In the “Address” section, update your new home address and click the “Submit” button.

  4. Submit Proof of Address (POA): After updating your address, you will receive an email requesting the latest Proof of Address. For more details on the documents required, you can refer to this link. Allow 1 to 3 working days for verification, and you will be updated via email.

If your account is fully authenticated or your country of residence doesn’t support the changes, you can contact customer service through LiveChat to request the change by providing the necessary documents.

For more questions or assistance, you can visit the Help Centre or contact Deriv support via Live Chat and WhatsApp.

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They dont give me option to change it, what to do

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Dear @bowyang-affrays-2 , thank you for joining our community! We are sorry to hear this. To assist you further in regards to your case, kindly reach out to us via LiveChat with your proof of address, for better assistance and protection of your account’s data. We’ll work with you to resolve any issues as quickly as possible. Thank you.

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Hello,
I need to change proof of address to match with my current residence
Help

1 Like
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Hi @aftergo-aefauld-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!

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Hello i need help with changing my residence and i already sent the document required

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Hi @birsles-aerotow-2 , we apologize for the inconvenience caused. Thank you for allowing us to investigate your feedback further. We’re pleased to inform you that the issue has been resolved in your favor. If you encounter any further problems, please don’t hesitate to contact us via LiveChat or WhatsApp. Thank you for your understanding!