Starting from May 01st, admin fee is applicable in swap free accounts. Then is there any difference between swap charged account and swap free admin fee charged account ? Also the admin fee is charged on daily basis based on lot we hold and the fee charged is not at all a reasonable amount. This puts lot of pressure to the trader whether he could continue trading or to quite trading in deriv.
Introducing a swap free account and lately charging the same in other names is like fooling the people.
Hello @calabar-ahriman-2, we’re truly sorry for the inconvenience. To make things right, our team has already reached out to you via email to address your case.
If you have any further inquiries or issues, don’t hesitate to contact us through LiveChat. We’re here to help and would be delighted to assist you further. Thank you!
Not satisfied with your reply which explains about the admin fee charges but not explaining why you had implemented the admin fee. Now i don’t see any difference between swap free ac and swap charged ac. However it is my turn to decide whether to trade with deriv or to close the account.